When I called in advance to confirm my reservation I was asked if we were coming for any special reason. When I explained that I was traveling to celebrate my sons 15th birthday with his best friend who shares his same birthday and name as a matter of fact within 30 minutes I received an email from a "whatever/whenever agent". Mark was all about how they could accommodate us to make our stay extra special for the boys. From the moment we arrived everyone greeted the boys with a Happy Birthday and by name. They felt like rock stars! Once we got back to our rooms that evening there was a HAND WRITTEN NOTE from Mark. (Who does that any more?!) with a special treat, wishing him a warm welcome to the W and a very Happy Birthday. His best friend received the same attention to detail. THIS my friends is how you make customers for life! I was impressed and my son...was blown away.
It was a memorable weekend and the hotel was comfortable and lovely. We will be back for sure! The rooms were very comfortable. The location was spectacular. And the service was exactly what I expected from W.More
- Free Wifi
- Fitness centre