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“W New York”

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W New York - Times Square
Ranked #270 of 467 Hotels in New York City
GreenLeadersSilver level
Temple Hills, Maryland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“W New York”
Reviewed 20 June 2014

This is a very clean hotel......The entire staff was very nice and knowledgeable about the area. You really don't need a car to get around. This hotel is in great place. The rooms are very up to date, and most of all VERY CLEAN. No body can walk on the elevators without using your room key card, security out the hotel was great. When it's time to party, they have a fabulous social area. I would recommend this beautiful hotel to any one!!!

Room Tip: I was on the 15th floor@ still had a great view although there was an extra 40.00 for a view. I coul...
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Green Features: The entire team was very professional , and friendly.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 22 June 2014
Thank you for taking the time to share this awesome feedback with us! We are delighted to hear that you enjoyed your stay, especially in regards to the view from your room and the interactions you had with our talent members. We have gladly shared your review with our entire team here. We hope to welcome you back in the near future and again, thank you for this wonderful review!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (958)
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English first
Belfast, Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

This is my second stay in the beautiful W times square; loved it the first time so took my new wife here; right in the heart of the city it was perfect! Unbelievable honeymoon stay from start to finish; in fact i checked out at 1pm and was still there in the living room bar until 5pm on Thursday!

The staff were all courteous professional and couldn't do enough to ensure we loved our stay!

Kristin our W insider even called to see if there was anything else she could do for us on our last night! Best service ive had in any hotel was from this lady; she is a credit to the W hotel group.

Location is fantastic
Room was clean had a great view.
Hotel was clean in general.
Concierge answered all our queries!

I want people to read this review but i can't compliment this hotel enough!

If your coming for a special occasion make sure you tell someone; they may go the extra mile to ensure you have an amazing stay like they did for us. We got some great extras.

Worth every penny and more

Room Tip: we stayed on the 52nd floor; view was stunning.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 22 June 2014
Thank you so much for taking the time to share this wonderful feedback with us! We are delighted to hear that you enjoyed your stay and had pleasant interactions with all of our talent members. We are honored to have been part of this very special occassion and hope that you will return to The W Times Square for many anniversaries to come. Thank you again for the great review, and please do not hesitate to reach out to us directly prior to your next stay so that we can ensure it is as wonerful as the last.
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Manchester, United Kingdom
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2014 via mobile

You feel like you are in the center of the word, the bar on top is very trendy and snoop dog was thare! You feel like in the movie... The rooms are very small but in all Manhattan is like this! Nice decoration

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank newtonjonh5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 20 June 2014
Hello!
Thank you for the awesome feedback and we have since gladly shared your review with our team as well as the Living Room Bar team - we are delighted you had a great visit to the heart of Times Square! Anything you need in future, please do not hesitate to reach out to us as we are here for you 24/7 to assist - after all, we are in the city that never sleeps!
Until the next time,
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Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

I have been staying at this hotel for quiet some time, while on a work assignment in NYC, and I cannot wait to come back here again. The rooms are fairly spacious, very modern and the customer service is exception. They work really hard to cater to your every need, and Leo Rossini, the Director of Whatever/Whenever and his team make sure that it happens. I've stayed at this hotel at least 5 times in the last few months and Leo made sure that my next stay was better than the previous. I highly recommend this hotel to anyone, travelling for business or leisure.

P.S. If you have platinum status, they try their best to upgrade you and I've gotten some fabulous rooms.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nmestets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 20 June 2014
Hello and thank you for your wonderful feedback! We truly appreciate you taking the time to reach out and have since gladly shared your amazing comments with our entire team (including Leo of course!) as they truly inspire us to continue personalizing each and every guest stay. We truly value your loyalty to the brand as a Platinum SPG member and being the W brand, we gladly embody our Whatever Whenever promise - this being said, anything you need during future stays, please do not hesitate to dial 0 and we will gladly ensure your every question or request is answered! Thank you once again for your review and we look forward to welcoming you back to your home-away-from-home in the Big Apple!
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West Bloomfield, Michigan
Level 5 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 June 2014

This is another great hotel from the W brand. Very hip and happening. the location is ridiculous, walk outside the front door right into time square. Definitely will be back! very nice lounge area also.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scott j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 20 June 2014
Hello Scott!
Thank you for the awesome feedback and we have since gladly shared your review with the team - we are delighted you had a great visit to the heart of Times Square! Anything you need in future, just let us know as we are here for you 24/7 to assist - after all, we are in the city that never sleeps!
Until the next time,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
1 review
Reviewed 18 June 2014 via mobile

My wife and I recently celebrated a wedding anniversary in NYC,and the staff at the hotel was fantastic. We even received complimentary chocolate strawberries, and a bottle of champagne. The location is perfect, and walking distance to many points of interest. I would recommend this hotel to my closest friends and family.

Stayed June 2014, travelled as a couple
Helpful?
Thank Patrick Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 20 June 2014
Hello Patrick - thank you for your wonderful feedback and we have since gladly shared your amazing comments with our entire team as they truly inspire us to continue personalizing each and every guest stay! It was truly our pleasure to be a part of your special day and we look forward to welcoming both you and your wife back soon - anything you need during future stays, please do not hesitate to dial 0 and our Whatever Whenever team will gladly ensure your every question or request is answered! Thank you once again for your review and we look forward to welcoming you back to your home-away-from-home in the heart of Times Square!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saratoga, California
Level 6 Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 June 2014

I think the hotel is nice and front desk staff was very good. I think the rooms are above average in quality for the area. The light switch near the window was not working... hard to connect my iPad adapter to the outlet next to the nightstand near the bed.

Can't beat the location.

AT&T cell phone coverage was spotty on the 33rd floor. Really surprised they charge for wifi, given the room cost. It seems like many hotels have moved away from charging for wifi.

I would stay there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdh95070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 20 June 2014
Hello and thank you for your honest and balanced feedback - we are delighted you had a great visit overall! We truly appreciate you taking the time to reach out and have since gladly shared your comments with our entire team to ensure your points are of course reviewed for future as your comfort is our number one priority. Anything you need during future stays, please do not hesitate to dial 0 for our Whatever/Whenever team and we will gladly ensure your every question or request is answered! Thank you once again for your review and we look forward to welcoming you back to your new home-away-from-home in the Big Apple.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W New York - Times Square

Property: W New York - Times Square
Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#150 Business Hotel in New York City
#179 Luxury Hotel in New York City
#215 Family Hotel in New York City
#219 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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