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“Times Square Comfort” 5 of 5 bubbles
Review of W New York - Times Square

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W New York - Times Square
Ranked #268 of 467 Hotels in New York City
GreenLeadersSilver level
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Times Square Comfort”
5 of 5 bubbles Reviewed 10 August 2014

The staff was excellent and the location was on Times Square. Walking distance to Madison Square Garden. Awesome stay in an up scale hotel. Only stayed 1 night but will be back with my wife for nightlife, shows and events!

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patneydo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 13 August 2014
Hello,

Thank you for taking the time to provide us with your feedback. I am happy to hear you enjoyed your stay. Our staff takes pride in the guest experience. We look forward to welcoming you back to the W New York – Times Square.

All the best,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,060 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (928)
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014 via mobile

I had a surprise weekend vacation for my wife to celebrate our 25th weeding anniversary. She happened to mention that to Mikey at the front desk. Lo and behold, on our last night, we had complimentary champagne and chocolate strawberries waiting for us in the room, courtesy of Mikey and the staff. Combine that with outstanding cleanliness and convenient location, the W was a great experience. Thanks again!

Stayed August 2014, travelled as a couple
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 13 August 2014
Hello,

Thank you for taking the time to provide us with your feedback. I am happy to hear you enjoyed your stay. Our staff takes pride in the guest experience. We look forward to welcoming you back to the W New York – Times Square.

All the best,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 10 August 2014 via mobile

I was expecting so much more from the W. The front desk staff were rude, no time to answer our questions cut us off mid sentence all this during check in day1 and it did not improve from there. Unhelpful staff everything seemed to difficult for the staff...no customer service. Although the location is perfect for sightseeing and transportation but who needs rude staff when on holidays. The W brand is all about cool and chic but this hotel seemed dated and dim. Pick another hotel don't bother.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Rupina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, 11 August 2014
Hello Rupina,
Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your most recent visit - we have gladly shared your feedback with our entire team as your honest and balanced feedback is truly appreciated. Our team has since immediately followed up on your concerns in order to improve our procedures for future as we truly value your loyalty to the brand and are always looking to enhance your experience with us for future. We thank you once again for taking the time to share your experience with us and should you choose to return to us in future, please do not hesitate to reach out to our team prior to your visit and we will gladly ensure you have a true W experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

The W is the PERFECT place to stay in NYC, it has large rooms with large beds and a BIG window in every room with a great view of times square. This is a DEFINITE yes on all topics. It is very modern and updated and very chic. I also has a jewelry shop, night life club and a restaurant. It is truly amazing.

Room Tip: Make sure to ask for a room with the times square view.
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bianca V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 16 August 2014
Hello,

Thank you for taking the time to provide us with your feedback. I am happy to hear you enjoyed your stay. Our staff takes pride in the guest experience. We look forward to welcoming you back to the W New York – Times Square.
All the best,

Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

Well, this hotel is bang on Times Square.. if that's not enough, read on. All the rooms are kinda decorated in pink, so much fun! Stayed here for a week on a business trip and everything was just perfect.

Room Tip: The higher the better. Ask for the rooms with the view of the Hudson river.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank arorareshma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 13 August 2014
Hello,

Thank you for taking the time to provide us with your feedback. I am happy to hear you enjoyed your stay. Our staff takes pride in the guest experience. We look forward to welcoming you back to the W New York – Times Square.

All the best,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Retford, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Stayed in February and had the best time of our lives. When we arrived, we were upgraded to a corner room on the very top floor!! The room had unbelievable views of New York and Times Square. With a large King Sized bed and modern furnishings the room couldn't have been any better. Throughout our stay all of the staff were extremely helpful and were happy to answer any questions that we had. The location of the hotel was right in the middle of Times Square. It was perfect for getting around to all of the major attractions with plenty of restaurants nearby. We will be returning to NYC early next year and will definitely stop at the W Hotel - Time Square again!!

Room Tip: Ask for a room viewing Times Square - you will struggle to come away from the window as the views ar...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UKDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 13 August 2014
Hello,

Thank you for taking the time to provide us with your feedback. I am happy to hear you enjoyed your stay. Our staff takes pride in the guest experience. We look forward to welcoming you back to the W New York – Times Square.

All the best,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 7 August 2014 via mobile

Blue Fin was excellent...great Sushi!!! However, I am beyond disappointed with this hotel. The complaints are many: Electrical plating coming off wall, ripped up leather chaise, stained carpeting, dust, shower door broken, bathroom mirror cracked.....total disrepair for $500 a night. We had to be moved and the new room was slightly better....just a huge water stained area with a mix of pink nail polish spilled all over it. Noise from jackhammering started @7:00am and I was on the 27th floor yet it seemed I was right next to it. Yes, it is a good location, but not relaxing what so ever.... Could not wait to leave the W!!!!

Stayed August 2014, travelled solo
Helpful?
Thank Tropinkalscom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review, 16 August 2014
Hello,

Thank you for reaching out to us and sharing your feedback. I would first like to personally apologize for the disappointing experience you had in your room. There is never an excuse for guest inconvenience and poor service. I assure you that this is not indicative of the service philosophy we champion at the W and certainly not representative of the style we have become known for.

It is extremely disconcerting to us when we learn one of our valued customers has had an unpleasant experience. We work diligently each day to build a service culture, responsive to the individual needs of our guests. It is obvious that on this occasion, we have failed to accomplish our goal. I would like to extend my sincerest apologies with your overall recent experience. Please rest assured that I have passed your comments along to our Management team, and will make sure these issues are addressed.

We hope that you will afford us another opportunity to redeem ourselves in the future. Thank you, again for contacting us and have a wonderful day.

All the best,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W New York - Times Square

Property: W New York - Times Square
Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#154 Business Hotel in New York City
#173 Luxury Hotel in New York City
#220 Family Hotel in New York City
#223 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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