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“Horrible Experience”
Review of Serafina Osteria

Serafina Osteria
Ranked #2,858 of 13,748 Restaurants in New York City
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Reservations
Neighbourhood: Midtown
Los Angeles
Level 6 Contributor
157 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 156 helpful votes
“Horrible Experience”
Reviewed 7 August 2013

Serafina Osteria used to be a staple of ours in midtown Manhattan, but not after the other night. I doubt we'll ever set foot in there again. I had called ahead and made a reservation for Saturday night, which is normally not even necessary in the summer, but I did it just in case. When we arrived, we were seated right away and given a choice of tables. We chose one we often take near the door because it is less congested and slightly less noisy (acoustics are always terrible here). We had no sooner than ordered our favorite appetizer special when the hostess came over and unceremoniously told us she was going to move us because they wanted to combine tables for a larger party that was going to come in. We were offered a table right next to the bathroom door or a table in the back of the room right next to a large (and loud) children's birthday party. We said we preferred to stay put (and by now, the other tables that had been available when we first walked in were taken), because we only had a choice of the worst two tables in the house. The hostess didn't kow what to do. We asked for the manager who said he was just trying to make us happy. I explained that we were happy where we were and would not be happy sitting next to a toilet or a group of children. He then said that I had to understand that he didn't want to lose a group of 7. I told him that this was fine, but we were seated at a table his hostess offered us, and he was making his problem our problem by inconveniencing us. While he was hardly friendly up to this point, when I resisted moving, he became hostile, telling me that we were guests in his house and needed to behave. I told him that if we were guests, then it is the host who sets the tone and he needed to treat his guests with respect. You can see where this was heading. I told him that if it were not 8:30 on a Saturday night in a part of town not known for its bumper crop of open restaurants before even factoring in August closures, we would leave. At that point, he told us that he would not serve us. I sat down at another table that had just seconds before become available (and which he could have indicated would soon be available to avoid the whole disagreement). The way he responded was by refusing to have any of the waiters serve us, instead letting the busboy take our order and be our waiter. I have nothing against hard working busboys but this was the most juvenile and unprofessional behavior I have ever encountered in a restaurant. The fact that we are regulars (which the restaurant knows) only makes the entire spectacle that much more strange, that anyone calling himself manager would let a situation get so out of hand and become so spiteful. On top of that, they tried to overcharge us for the wine and then actually argued the overcharge with us (since when does Antinori and Chianti sound remotely alike when they tried to claim I ordered the more expensive wine? Maybe instead of the busboy the waiter should have taken the order and he might have known the difference?). Forget about their offering us a glass of wine or desert to defuse the situation which they themselves created. So we'll forget about not only this Serafina but all other Serafinas (now a worldwide chain) to send what little message we can to a management that has gotten far too impressed with itself. The days of this being a pleasant and welcoming neighborhood place are obviously long gone. And now we're gone too.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank fantasticv0yage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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100 reviews from our community

Visitor rating
    38
    38
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level 6 Contributor
313 reviews
231 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“best Serafina in Manhattan”
Reviewed 29 July 2013

The food and servioce and decor is much nicer than any other Serafina in midtgown. Fun mellon pasta and very good desert. locatgion is great too.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Louis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
india
Level 6 Contributor
113 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Good quality good, small to medium portions!”
Reviewed 17 June 2013 via mobile

We had two specials of the day, calamari and fettuccini with mushrooms and the spinach and goat cheese salad.
The food was pretty ok, definitely above average but the portion sizes were not large at all.
Apart from that, the place is small and tables are fairly close together.
We went in as we were walking on Madison and were starving.
Would not make a special visit looking for it.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank lm1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain View, California
Level 1 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Biggest Italian ripoff in NYC”
Reviewed 9 June 2013

Outrageously expensive, not tasty, and pretentious service.
Hidden price for "specials."
Sea bass on meu is actually snapper.
AVOID AVOID AVOID!!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank thebizdevguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 4 Contributor
35 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Nice Italian restaurant with good atmosphere”
Reviewed 4 June 2013

It was recommended by some friends of ours and it was great to follow their advice. The atmosphere is great in this place. The service is really pleasant (although it was a bit slow) and the food was excellent. We had pizza and pasta and all of the dishes were good. I would definitely recommend this place for Italian food.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank petand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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