I never write reviews, but this is mainly aimed at the management of the hotel. The hotel itself is exactly what everyone else wrote - great rooms, facilities, location, etc. The place has hired great staff - almost everyone (95%) from the maintenance guy, housekeeping, bellman, front dest, etc. are all very accommodating, pleasant and so helpful.
Here's where it gets bad. I had two incidents which were a little more than annoying and actually could have been easily solved with a nod or acknowledgement from the management. A simple, we hear you and we apologize would have made me quite happy. I was there for a 5 days and heard nothing (this happened the 2nd day I was there).
I received an email asking me for my comments on my stay. I pretty much wrote what I wrote here, except in a little more detail (like room number). I got nothing - no reply, no acknowledgement, etc.
I would whole heartedly recommend this hotel (and have) as long as nothing goes wrong and you don't need the management.
Oh . . . and don't stay in N201 (the suite). The hotel water pressure is pretty bad.
- Official Description (provided by the hotel):
- Named one of the "Top Trendsetter Hotels in the world" by Fodor's and "Best Hot Tubs to visit in New York City" by Thrillist, THE OUT NYC Hotel delivers a full service experience for your business or leisure travel needs. Its central location in Hell's Kitchen is an easy walk to Times Square, Highline Park, West Chelsea art galleries, and the Broadway Theater District. Upon arrival you will discover a rotating art gallery, exquisite architecture, and luscious outdoor spaces. All of our guests enjoy complimentary use of our steam room, sauna, 24-hour gym, and Wi-Fi throughout the property. Unique to New York City, THE OUT offers guests a place of Zen in our Spa Atrium, equipped with a cascading waterfall, hot tubs, cabanas and cocktail service. The minimalist design of the spacious Guest Rooms give you room to spread out, and your sleep is made extra comfortable with Egyptian cotton linens on a custom Serta mattress. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, TravelUp, Ctrip TA, TravelClick, Hotels.com, TripOnline SA, Ebookers, getaroom.com, HotelQuickly and Cancelon so you can book your The Out NYC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.