I stayed at OUTNYC last year four months after they opened. At the time, I was unsure, but decided to treat myself. Needless to say the experience was so amazing from the staff, the room, the restaurant, the location, the staff, the staff, the staff that when a group from Key West decided to visit again, I rebooked and persuaded my friends to stay there too.
Again, I was not disappointed in any way, shape, or form. The property is amazing, the location PERFECT, the room and ammenities everything I could ask for but again.....the reason that i will always return and stay at the OUTNYC every time I leave this Paradise and Resort I call home and go to NY is....THE STAFF!!!!
They have it "down" how one should be treated. I made my reservation online and dealt with a reservation Specialist...Michael....AMAZING....his correspondence, reassurances, assistance, and gratitiude are some of the best "customer service" i have ever received. The front desk staff, the bartenders, the bellman, even the maid service....TWO WORDS....POLISHED & POLITE"
I recently retired from a job as a Manager with a Major Airline. It is hard in this day and age to get an entire staff to give EXEMPLARY Customer Service, but the OUT and Charle's Staff (especially Michael) have it down. If I were still managing the airline I would use the Staff of OUTNYC to mimic what GREAT CUSTOMER SERVICE SHOULD BE AND IS!!!
Thank you OUTNYC.....we will all see you sooner than later.......
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