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“Just an average room but great location moves it to very good”

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The Hotel at Times Square
Ranked #289 of 471 Hotels in New York City
Reviewed 5 August 2014

This was our second stay at the hotel. It's definitely not the type of hotel I normally stay at. If you get just the right room, it can be a great value in a great location.

First the pluses: the housecleaning seems to be really good. If you get a room on the 3rd floor (not facing street), the room will be tiny but convenient, comfortable and quiet. The higher floors are a pain because of waiting for elevators. The street-side rooms are noisy with construction.

Then the true negatives: The service is sub-par, the breakfasts are extremely crowded and the food is nothing to get excited about. Along with the items mentioned above, if you don't get that right floor and location, you might not be happy at all.

For the money spent, if I could stay in the same room and don't eat the breakfast - go to a cafe around the area, I would stay here again.

Room Tip: Street-side rooms are noisy. Try to stay on lower floors to avoid elevator but not 2nd floor (noisy...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank WhatFarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,187 - 1,193 of 3,670 reviews

Reviewed 5 August 2014

It's a good hotel for those who spend more time walking in the city but not sitting in the rooms. The rooms are big, but not so clean, in some of them are no windows. The breakfast in awful, but you can find free coffe and tea in front of reception. They have transfer to airport, it seems cheeper than taxi. The Hotel located close to broadway shows, stores.

  • Stayed: April 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 2014Elena_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

This location has changed owners many times over the years that we have been staying there and yet nothing apparent in improving customer satisfaction.

Upon entry a gentleman in a white turban is behind the counter wearing a beige striped tie with at least three dozen soup stains visible, looks up and grunts. That is the usual welcoming.

The lobby has had an upgrade but the hotel is still old and in need of a make over. The elevator shakes as you take your ride up. The room is small, the bed is pushed in front of the wall air conditioner so the cold air blows directly on you all night long and there is no way of redirecting the cold blast. Finally I had to put a dresser drawer in front of it to try and get some air to go in a different direction.

The teenager at the travel desk is too busy talking on her pink phone or looking at herself in a mirror and arranging her hair to be available to book a tour.

Most irritating is the fact that there are different room rate prices for weekday, weekends or even the time you called to make a reservation. Same room, different price.

The price quoted does not include" taxes" added of 17% to your room rate. This year they now have a $ 1.50 per night "Javits Convention Fee " in addition to the occupancy and city tax line items. Why I asked ? The answer " because we can".

Why do we stay here? The answer of course is that it is like an old shoe - you get used to the level of lack of service and every year we go back expecting something different with new owners, and each year it is " same old, same old", except the room prices go up dramatically each year.

For us the location is great. Two blocks from Broadway and a small park across the street to sit and eat lunch in the shade.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank KeymoSaabbee552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Marketing & E-Commerce Associate at The Hotel at Times Square, responded to this reviewResponded 7 August 2014

Dear KeymoSaabbee552,
Thank you for your honest and detailed review. We are not sure how long you have been staying with us, but Apple Core Hotels has been the owner for several years and we continually work to improve customer satisfaction. We will be upgrading the guest rooms next year. Our rooms vary in size somewhat, but most are about average for hotel rooms in Manhattan.
Like most hotels in Manhattan, our rates are constantly varying depending on the day, time of year, and yes, sometimes they are slightly different depending on when you book. But this is not out of the ordinary for New York City hotels. No matter what, we always keep our rates very competitive and always include free breakfast, WiFi, and domestic phone calls, which is something that is not offered in all New York City hotels.
The price quoted online is not inclusive of the mandatory New York City and state sales taxes. In addition, the $1.50 per night Javits Fee and the $2 Occupancy tax are also required by the city of New York. New York City is very heavily taxed. We do apologize for the inconvenience.
We will continue to work with our employees to better their customer service.
We hope you have a better experience when you visit again next year.
Liz from Apple Core Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We wanted to stay at a hotel that was in Times Square and also close to the Theater District and I was fortunate to find this hotel on Trip Advisor. We only stayed one night but it was in the perfect location and we were able to walk everywhere. The room rate was very reasonable for a NY hotel and it also included a breakfast which wasn't extravagant but adequate. The staff was friendly and helpful. The hotel is old but very clean and suited our needs perfectly. Our room had 2 double beds which were comfortable and the room space was just fine. I would definitely stay here again and would recommend it to any of our friends.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank sharonincary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

Have stayed at this hotel several times when visiting NYC. While the rooms are small, and the elevators can be slow, the hotel is clean and safe and you can't beat the location. It's a great value compared to nearby hotels.

Room Tip: higher floors are quieter
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  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank SuzyDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

The hotel has a very good logation in New York near Times Square. My family had 3 seperate rooms and they had all we could need for our stay over night. The rooms were clean and we had free wifi. Breakfast is basic.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sigga2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Petra M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
applecorehotelsstaff, marketing & ecommerce associate at The Hotel at Times Square, responded to this reviewResponded 1 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Hotel at Times Square

Address: 59 West 46th Street, New York City, NY 10036-4120
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#105 Family Hotel in New York City
Price Range: £82 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel at Times Square 3*
Number of rooms: 208
Official Description (provided by the hotel):
The newly renovated The Hotel at Times Square, a boutique hotel, offers clean and elegant accomodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Hotel At Times Square
At Times Square Hotel
Super 8 New York City
Super 8 Times Square
Super 8 Hotel Times Square
Super Eight New York City
Super 8 Hotel New York

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