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Maps45926

Thank You Westin Times Square

5.0 of 5 bubblesReviewed 19 Oct 2019
The visit celebrating Mom's 85th birthday was great! Thanks to Gm Michael Wlodkowski and FDM Tracy Schwartz for the special personalization! Much appreciated. Great location. Clean rooms. Attentive service. - Barb R
Date of stay: October 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at The Westin New York at Times Square, responded to this review
Responded 20 Oct 2019
Dear Maps45926,

We are glad we exceeded your expectations on your mom's birthday. We are thrilled to read you loved our dynamic location and refreshing accommodations. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. Thank you again, and we look forward to welcoming you back to The Westin New York At Times Square on your next visit to our vibrant city.

Be Well,
Michael Wlodkowski
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,153)
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Reviewed 19 October 2019 via mobile

I am still trembling as I am writing- Nicole from front office shouted at me in front of other guests as I stood in wrong que appraently. Not exaggerating but shouted! I was totally shocked and almost thought I am in wrong movie - I booked this hotel paying a considerable room rate purely to feel safe and good - I was refused to be given a room after I arrived after 15 hours of journey to start with since FO wanted to have CC authorisation form to Nicole who just treated me like if I qued up for some begging or something. How do such people exist in hospitality and especially in Westin brand. I look forward to continje raising my concern and hear back from management on Nicole's behaviour! This is cheating, not done.

Date of stay: October 2019
Trip type: Travelled solo
2  Thank Joannamariahinz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin New York at Times Square, responded to this reviewResponded 21 October 2019

Dear Joannamariahinz,

Thank you for taking the time to share your concern as we take matters such as this very seriously. Your feedback, and also your patience in this matter, are much appreciated. Senior leadership has been informed of this incident and someone from our front office will reach out to you directly.

Be Well,
Michael Wlodkowski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2019 via mobile

Stayed here for one night at the AIMSE conference as a guest speaker. Clean and quiet room with good cellular and WiFi. Pleasant staff and concierge service, including baggage handling. Hotel conference food service was also quite good. Would stay again!

Date of stay: October 2019
Trip type: Travelled on business
1  Thank CarlGagnon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at The Westin New York at Times Square, responded to this reviewResponded 18 October 2019

Dear CarlGagnon,

We are glad your conference brought you to The Westin New York at Times Square. It is good to know you had a rejuvenating stay and that you liked our intuitive associates, refreshing guestrooms, and enriching food offerings. We appreciate you being our guest and look forward to welcoming you back soon.

Be Well,
Michael Wlodkowski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2019

PROS
*Location by Times Square was extremely convenient.
*Gym was nice and had bikes where you could take spin classes via the TV.
*Complimentary donuts on Saturday really hit the spot.
*Delivered birthday dessert with message on it and fruit, cheese and crackers spread to our door, which was a thoughtful touch.

CONS
*Not sure what was up with the wifi. Did you have to pay for it?
*One of the bed sheets was pretty stained, which was surprising for such a nice hotel.

Date of stay: October 2019
1  Thank ExtraUnderwear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at The Westin New York at Times Square, responded to this reviewResponded 19 October 2019

Dear Guest,

Thank you for choosing The Westin New York at Times Square for your birthday; it was a pleasure adding memories to the celebration. We are happy our location just by Times Square pleased you and are glad you were able to take advantage of our fitness amenities. However, we are sorry for the cleanliness overlook in your room. We have shared your comments with the appropriate associates to be more diligent going forward. Thank you again for your compliments, and we hope to welcome you whenever you are in the area.

Be Well,
Michael Wlodkowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019 via mobile

As a Marriot Bonvoy Gold member I was allowed an early check in though I booked from a 3rd party website. I least expected it but was surprised they were so accommodating. We got a room on the 33rd floor with a nice city view. The room was large by any standards let alone NYC but having said that, it was by no means cheap and I guess you get what you pay for as always. The shower pressure was average and that was odd considering it's a high end property. The mini bar was very well stocked and electronically regulated, quite interesting.

There breakfast was pretty average and I think small breakfast rooms with a small variety is the way it is in NYC. I got a table by a whisker as ten mins after being seated there was a queue with 15 people waiting to be seated around 9.15 in the morning. Location wise what can one say, in the heart of Manhattan in the midst if everything. Some people said you got a lot of sound even being high up, I disagree it was absoloutley fine.

If only it was not as pricey as it was, however I will definitely consider staying here again !!.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank vmahajan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at The Westin New York at Times Square, responded to this reviewResponded 17 October 2019

Dear vmahajan,

Thank you for choosing The Westin New York at Times Square and for being a Marriot Bonvoy Gold Elite member. It is good to know you loved our vibrant location and that you enjoyed our inspired accommodations along with the energizing views and minibar. However, we are sorry for the wait time you experienced at our breakfast area, but we are glad this will not deter you from choosing us again. We appreciate your business and look forward to your next visit.

Be Well,
Michael Wlodkowski
General Manager

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Reviewed 16 October 2019 via mobile

Checked in at the beginning of Oct. We were only staying 2 nights but the room we had was lovely. We had a great view from windows and the room was super clean and the staff during check in and check out were very polite and approachable. We had a issue when checking out, even though this was a prepaid booking we found that the hotel charged our credit card over £600 for our stay. This was later sorted out by our holiday company and we were told it was a system error and it won’t happen again but i have read other reviews that state this has also happened to them, so keep an eye on your credit card. I cannot fault our stay. Even though is a popular location and busy hotel the elevators were always quick and empty so we never had to wait. We have already recommended this hotel to people we know and if we return to NYC we will be staying here again.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank hollieh533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at The Westin New York at Times Square, responded to this reviewResponded 22 October 2019

Dear hollieh533,

Thank you for recommending The Westin New York at Times Square to future guests. We are glad you had a revitalizing stay and that you liked our front desk associates as well as our refreshing guestrooms, along with the energizing views. We look forward to welcoming you both back soon.

Be Well,
Michael Wlodkowski
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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