We are currently staying at the Hyatt Place here in New York (Aug 2-7). So far it has NOT been up to my previous Hyatt experiences. In fact, it rates very much below any average quality hotel I have stayed. First, somehow my reservations were wrong. My family of 4 were put in a room with 1 king bed only when we reserved a room with a sleeper sofa. In addition, the cost for the room was an astounding $450/night. Ridiculous. Front office personnel was not very helpful except for Dana and Rich (bellman). No one really seems to enjoy working there, no one smiles or greets you as a Hyatt Platinum member even though i have spent many nights gathering points for this "once in a lifetime" visit to New York. We had 2 free nights and OVERPAID for the other 3. Had I known about the quality of service at this Hyatt, I would have spent my free night points at another location! In addition, just got back from a long day of sight seeing (3:30 PM) and our room was not cleaned yet! Front desk response was "they are not finished cleaning yet". That was it, no sorry. I know this is New York, but this is Hyatt!
- Official Description (provided by the hotel):
- Whatever brings you to the greatest city in the world, Hyatt Place New York/Midtown South is the place for you. Our Midtown Manhattan hotel offers a comfortable hotel near the Empire State Building and just a short walk or cab ride from the best the Big Apple has to offer. We have everything you need to relax and recharge from a long day experiencing the sights and sounds of Herald Square. Each room features a plush Hyatt Grand Bed(R), free Wi-Fi internet, a Cozy Corner with sofa or sofa-sleeper, a modern bathroom with complimentary amenities and a 42" HDTV, ensuring the ultimate in comfort during your stay in NYC. ... more less
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