My friend and I were really looking forward to our 2 day trip to New York and had researched to make sure we got the best hotel that was wheelchair accessible. We were also celebrating my friends birthday. Unfortunately we were very disappointed. Firstly the lift that takes you from the ground floor to reception was not working, so my friend was unable to get into the lobby without help from the staff. We had requested a wheelchair room with 2 beds which had been confirmed over the phone but when we got there was told that they only do them with one bed and didn't seem too concerned about what we was told. The room we was given was small and barely big enough for 1 person let alone 2. Also if you was in a electric wheelchair you would not get over the step at each door. We was moved to a different room on the 2nd night and had our parking comped but I do not think is this good enough considering the stress myself and friend had to endure getting in and out of the hotel. Given the choice I would not stay back here again
- Official Description (provided by the hotel):
- Wyndham Garden Chinatown is a boutique style hotel ranked among the highest 4 star properties in New York City and located in Lower East Side. Just steps from Soho and Little Italy there is shopping, museums, art galleries and fine dining in walking distance. Currently top 20% ranked for overall service on Tripadvisor in all of New York City and recently won Expedia's Insider's Select Award which is based on guest reviews and value of the hotel. The hotel has views from the guest rooms of the Empire State Building and New York City Skyline. Wyndham Garden Chinatown is a full service property with amenities such Rooftop93 our year round rooftop Lounge, room service, full service restaurant, Beer Garden, 24 hour fitness Center, and Lobby Bar. This hotel is surrounded by great shopping, tourist attractions and convenient to several subways stops such as the B,D,J,Z,6,R. ... more less
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