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Wyndham Garden Chinatown
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Reviews (1,615)
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All reviewsfloor to ceiling windowsshared balconybowery streetlower east sidenew yorkmanhattan bridgecanal stshower dooreast villagethe empire state buildingrooftop loungecorner roomsubway stationhotel is locatedfreedom towerwould definitely stay here againfew blocks
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725 - 730 of 1,615 reviews
Reviewed 27 June 2014

My sister's, nieces & daughter booked this hotel for one night because we were able to book -2 suites that slept 3 each for our group reasonable priced. We headed down via metro short walk to hotel early to drop bags. Unfortunately only had 1 suite available, don't know why, as I had confirmed prior. BUT Vanassa worked diligently ' and patiently
with us , and we were able to check in early to available suite, drop bags & take a breath before heading out for our adventure. She gave us discount on second room and free roll away, so we each had own bed which was nice . Very convenient to metro on canal & grand st., Dunkin donut around corner. We walked to 911 museum and memorial. Great view from top floor cafe, clean, modern ( ac did work wonderfully) and yes poor design on shower door but no big deal, water pressure was great and nice bath / shampoo line, nice beds and staff was extremely friendly and helpful, even providing band aids for my blisters ! We would stay there again, we had a great girls NYC adventure.

  • Stayed: June 2014, travelled with family
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Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded 3 July 2014

Thank you for your kind review! We are delighted that you had a good stay at our property. Our Team Members are one of our biggest assets; they are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we can share positive comments such as yours with the team. Thank you again for staying with us, and we very much look forward to welcoming you back to Wyndham Garden Chinatown.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Nice new hotel. The location is good to get around and see the sights. We had a great view from our window. The only complaint was the night club on the 18th floor. On Saturday night they crank up the music until after 3am. Not much sleep and we had a flight to catch in the morning.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded 4 July 2014

Thank you for your feedback. We are so pleased that you enjoyed your stay at the Wyndham Garden Chinatown. I sincerely apologize for the lounge noise that you experienced during your stay. Your comments have been shared with our management team. Indeed our location is perfect for guests wishing to venture out for sightseeing. We look forward to welcoming you back in the near future.

Best regards,

Omar Bouchaar
Director of Rooms

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Reviewed 26 June 2014

We recently had the pleasure of staying at the Wyndham Garden Chinatown for 3 nights during our mini-vacation in New York City . The staff were fantastic , very helpful and always pleasant and engaging. The rooms were a good size for downtown Manhattan and nicely finished , the hotel is a short walk from Wall Street , the 9/11 Memorial and Museum , Battery Park , the Staten and Brooklyn Ferries , a short walk from subway access . The restaurant in the hotel serves excellent sushi , and a good breakfast , and the rooftop lounge allowed a great view of the lights of New York while you relaxed with a nitecap .

  • Stayed: June 2014, travelled as a couple
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Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded 4 July 2014

Thank you for taking the time to write a review about your recent stay with us here at Wyndham Garden Chinatown. The pleasure was ours, to be able to host you during your mini-vacation. It sounds like you enjoyed your time with us while visiting New York City. I will be sure to share all of your feedback with my team especially with regards to how great you found our hotel to be and how “fantastic” you found the service. We look forward to seeing you again and hopefully for a longer stay! Take care!

Best regards,

Omar Bouchaar
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014 via mobile

Very friendly staff in a clean comfortable hotel near downtown manhattan. Thoroughly impressed with hotel features and service. Hotel had all comfort features one would expect without any of the typical worries of a hotel in a good price range near Chinatown. Highly recommend.

Stayed: June 2014, travelled on business
1  Thank ptrocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded 3 July 2014

Wow! Thank you so much for your glowing review! All of us here at the Wyndham Garden Chinatown Hotel have a passion for delivering amazing service, so your comments really make our day! It sounds like you had a perfect hotel experience, and we look forward to welcoming you back for many more stays in the future. Thanks again, and take care!

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Reviewed 25 June 2014

We stayed at the Wyndham Garden in the beginning of June. Beware! We threw away the garbage of a buddy's pack of cigarettes remaining from a night out. Just the garbage. From this they claimed that we smoked in the hotel and dinged us with a spurious $200 charge after the fact. From some garbage in the trash. We aren't even smokers! Super unhelpful staff and very rude employees over all. Save your money and stay elsewhere!

  • Stayed: June 2014, travelled as a couple
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3  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar B, Manager at Wyndham Garden Chinatown, responded to this reviewResponded 3 July 2014

It is disappointing to hear that our hotel did not live up to your expectations. All of us here at the Wyndham Garden Chinatown take your comments very seriously, and we are eager to correct any failures on our part. Our management personnel conducts a thorough inspection of the room with multiple staff witnesses on hand to confirm violations of the hotel's policies. We impose a hefty fine to violators in order to keep the room's condition at its best for all future guests and do not charge a penalty unless we are certain of the violation.

Best regards,

Omar Bouchaar
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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