Had a multi-day stay at the Millenium Hilton during Thanksgiving break. The hotel has 55 levels and we had a room on level 35, facing the World Trade Center. Great view, though on workdays the construction sounds were loud. There were positives, such as helpful concierge and check in people. The doorman whistled down a taxi for us. Nice touch and it was appreciated The gym had several treadmills and two elliptical machines plus some weights. The bed was comfortable. The bathroom was nice, though the finely polished marble floor was treacherously slippery. That said, the room was barely adequate and small and not up to Hilton standards. The work area barely held a laptop; however, the internet worked flawlessly. Perhaps there are better rooms at higher floors. If the hotel is reading this, here are a few suggestions to bring the place up to expectations for Hilton standards: (1) put robes in the closet (there were none), (2) very low water pressure in the showers (though plenty in the nice sinks), (3) the tub came with the last octants hairs in it (particularly gross), (4) the heating system did not seem to work correctly, (5) decorate the rooms a bit (a single picture over the bed is spartan - see the picture of the room), (6) have a bar that stays open past 11 PM and (7) upgrade the restaurant. Of all the problems, the restaurant was the most annoying . We had a plan that included breakfast. The restaurant was cold and breezy. I had to wear a coat to eat. There is a small buffet that is set up to accommodate a single line of people on one side. Because of that, the line backs up and it took (on average) over 5 minutes to get through the line. People were bumping into one another because the space was so cramped. There was ample waitstaff who seemed to be busy but empty coffee cups were the norm. You had to ask for a refill most of the time and then the waiter seemed annoyed and proceeded to and spill a part of the coffee on the table. They put down a glass of orange juice without asking if you wanted it (or what type, as they had several). Assuming you wanted something other than orange juice, asking for the type of juice further aggravated the staff. We ordered an egg white omelet each morning. The first morning, we got one. The second morning, we received a regular egg omelet and we waited 25 minutes for the plate to appear. The waiters seemed annoyed at our request. Even the Embassy Suites is happy to prepare an egg white omelet. Some attitude adjustment is in order. We stay at Hilton hotels around the globe and, despite the great location, the Hilton Millenium is not up to traditional standards.
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- Also Known As:
- Millenium Hilton Hotel New York City
- Hilton New York City
- Millenium Hilton New York
- New York City Hilton