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“Amazing stay in NYC”

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Millennium Hilton New York Downtown
Ranked #215 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 June 2014

I am not one to be easily pleased, but I have nothing to complaint about on this one. I recently stayed 4 nights at the Millenium, my first time at this hotel. As a frequent business traveler to NY, I have seen my share of good and bad hotels. This hotel has an amazing location, very clean and overall a great experience. The employees are simply beyond professional. Perfect example: I was not happy with the location of the room I was given upon arrival. I immediately went back to the front desk to see what my options are. Petra, the lady I was lucky to be talking to, went above and beyond to find the perfect room for me. She went to the extent of giving me the key to go and check the room first before assigning it and well, I was very happy with the room and the location. Staying there for 4 nights was a pleasure. I'll be back soon and I'll make sure to stay here again.

  • Stayed: May 2014, travelled on business
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Thank Golboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHiltonHotel, General Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 12 June 2014

We would like to thank you for taking the time to share this review of the Millenium Hilton with the rest of the TripAdvisor community. We are so pleased to hear you enjoyed everything about your stay with us and truly appreciated the helpful, friendly service from our staff as well as our great Downtown location. We look forward to welcoming you once again the next time you are visiting New York City.

Thank you,
Jimmy

Jimmy Sarfraz
General Manager
Millenium Hilton
55 Church Street
New York, NY 10007
Email: jimmy.sarfraz@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,022 - 2,028 of 4,650 reviews

Reviewed 11 June 2014

And relax for an extra day at this high rise hotel with stunning views, especially from the 30th floor and up. Treat yourself to that fabulous apartment/suite on the 55th floor for a real lap of luxury with all the sights but none of the sounds. If that is perhaps a bit too extravagant for your taste or budget, any room on a high floor will transport you to a new perspective on nYc.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

This hotel's location is great. Right by subway, hop on hop off bus stop, and 9/11 memorial. Room size was more then I thought. Elevator makes a lot of noise, I would want to stay on a higher level. Luis was a great help, with the hop on hop off tickets. We had a great time and would come back and stay on floor 50 or higher.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank 522cynthiaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

Not our usual stomping ground for a hotel in NYC, we were very pleasantly surprised at how conveniently this hotel is located - close to several subway stops and within easy walking distance to the WTC, the esplanade on the Hudson, Battery Park, Wall St, Fulton St. Market and even the Brooklyn Bridge! From LGA it only took us 55 minutes and all of $6, yes, six dollars for the two of us using a shuttle bus to Jackson Heights and then an express subway to the WTC.

Our room had a great view of the WTC, with the Hudson as a backdrop. Despite the construction of a most architecturally interesting new subway entrance, the hotel is well insulated against jack hammer noise and the NYC sirens can only be vaguely perceived. The room was a decent size, the bed extremely comfortable and the bathroom clean.

We did not eat in the hotel as so many choices are available nearby, but we did have cocktails in the lobby bar and followed barman Andy's excellent suggestions!

Yes, we will definitely go back to the Millennium!

  • Stayed: June 2014, travelled as a couple
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Thank Gianna51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHiltonHotel, General Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 12 June 2014

Gianna,

We are thrilled knowing how pleasantly surprised you were by the Millenium Hilton's convenient Lower Manhattan location and how much you enjoyed your stay with us overall. I am glad you found the hotel to be easily accessible from the airport and our accommodations to be both comfortable and spacious. We are glad you plan on returning, and we look forward to welcoming you back soon!

Kind Regards,
Jimmy

Jimmy Sarfraz
General Manager
Millenium Hilton
55 Church Street
New York, NY 10007
Email: jimmy.sarfraz@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

My wife and I have stayed several weekends at the Millenium Hilton, and always been pleased. Our most recent stay was marred by a new charge of $25 for early check in -- we arrived at noon and check in time was 3PM. It wasn't that the room wasn't ready, they were just trying to squeeze an extra fee from us. We checked our bags for free. instead. It is a great location in that it is near the PATH train, and near every subway line in NYC. Also right across the street from the WTC site. The staff is generally friendly and helpful, the rooms are quite nice.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Arthur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

best staff in the city to go along with the great location and comfort of this 5 star hotel. close to everything and views unmatched in the city. the value is beyond compare. we come to the city twice a year and only stay at this great hotel. the people at this hotel are the best in the city.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

The hotel is older and survived the 9/11 event, and it has been refurbished. The rooms are large by New York standards, and they hotel is well located if you are going to the 9/11 Memorial and Museum across the street, or you are wishing to stay in the Financial District. Nice staff, and friendly service at the lobby bar, and a decent gym. The only weak spot was their doorman are not too dialed in, and they had one person checking in about 10 guests, until 3 other agents came out to help around check in time at 3pm.

Check out was much easier due to automated check out.

Room Tip: Upper floor and City view which was a view of the Hudson River and the 9/11 ground zero.
  • Stayed: June 2014, travelled as a couple
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1  Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHiltonHotel, General Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 11 June 2014

Tom,

We are glad to hear you had a wonderful stay with us at the Millenium Hilton and enjoyed our Downtown location as well as our spacious guestrooms. I am also happy to hear you appreciated the level of service during your stay with us and we appreciate your feedback regarding your one negative experience at check in, which we will be sure to review with our staff during training to prevent it from happening in the future. We hope to have the opportunity to welcome you back to the Millenium Hilton the next time you are in New York.

Thank you,
Jimmy


Jimmy Sarfraz
General Manager
Millenium Hilton
55 Church Street
New York, NY 10007
Email: jimmy.sarfraz@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Hilton New York Downtown

Address: 55 Church Street, New York City, NY 10007-2939
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#148 Romantic Hotel in New York City
#154 Luxury Hotel in New York City
#157 Business Hotel in New York City
#170 Family Hotel in New York City
Price Range: £153 - £454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Hilton New York Downtown 4*
Number of rooms: 561
Reservation Options:
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Also Known As:
Millenium Hilton Hotel New York City
Hilton New York City
Millenium Hilton New York
New York City Hilton

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