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Millennium Hilton New York Downtown
Ranked #225 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 June 2014

best staff in the city to go along with the great location and comfort of this 5 star hotel. close to everything and views unmatched in the city. the value is beyond compare. we come to the city twice a year and only stay at this great hotel. the people at this hotel are the best in the city.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,200 - 2,206 of 4,854 reviews

Reviewed 10 June 2014

The hotel is older and survived the 9/11 event, and it has been refurbished. The rooms are large by New York standards, and they hotel is well located if you are going to the 9/11 Memorial and Museum across the street, or you are wishing to stay in the Financial District. Nice staff, and friendly service at the lobby bar, and a decent gym. The only weak spot was their doorman are not too dialed in, and they had one person checking in about 10 guests, until 3 other agents came out to help around check in time at 3pm.

Check out was much easier due to automated check out.

Room Tip: Upper floor and City view which was a view of the Hudson River and the 9/11 ground zero.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHiltonHotel, General Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 11 June 2014

Tom,

We are glad to hear you had a wonderful stay with us at the Millenium Hilton and enjoyed our Downtown location as well as our spacious guestrooms. I am also happy to hear you appreciated the level of service during your stay with us and we appreciate your feedback regarding your one negative experience at check in, which we will be sure to review with our staff during training to prevent it from happening in the future. We hope to have the opportunity to welcome you back to the Millenium Hilton the next time you are in New York.

Thank you,
Jimmy


Jimmy Sarfraz
General Manager
Millenium Hilton
55 Church Street
New York, NY 10007
Email: jimmy.sarfraz@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

This hotel is all about the location and view in Downtown. Tiny Lobby/Bar. Room itself was a good size as well as clean and very comfortable bed. However, feels in desperate need of an update to the decor.

  • Stayed: April 2014, travelled with friends
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1  Thank gotbetterweather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

We are 2 men (48 and 59 years old) living in the Boise Idaho area. Originally from New York/New Jersey, we chose to get married in New York City for both personal and legal reasons. Our wedding took place on board the Norwegian Breakaway cruise ship while docked in New York.

The group staff at the Millenium Hilton were very helpful in arranging room and ensuring that our guests received the best service. Many of our guests had never been to New York City before and it was exciting for them to be in Manhattan and across from the 9/11 Memorial site. I am also a survivor of the attacks (74th floor of tower 2).

The location of the hotel gave our guests an easy way to access the city to reach key locations and attractions. Our wedding happened to take place at the end of the Tribeca Film Festival taking place just blocks from the hotel. The festival was ending with a large street fair that gave our guests with a real feel for the fun and excitement of the Big Apple.

We had a few issues with billing, but the staff was able to resolve them quickly. We were given a suite as part of the group planning. The suite was perfect for us to store the wedding supplies that we needed to assemble and transfer to the cruise ship.

Room Tip: Some corner rooms have views of both the 9/11 Memorial and upper Manhattan. Seeing the city, either...
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  • Stayed: April 2014, travelled with friends
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1  Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

This hotel is one of the best I have stayed in....rooms where very clean and the views where great...all hotel staff were helpful and nothing is to much trouble for them ...the location was ideal for getting about with a underground station right outside that takes you into the heart of Manhatten ..

Room Tip: Ask for a room above the 15th floor .
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  • Stayed: May 2014, travelled with friends
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Thank EIGHTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHiltonHotel, General Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 11 June 2014

We are honored to hear you felt that the Millenium Hilton was one of the best hotels you have stayed in, thank you for taking the time to share your review! I am glad you enjoyed the views from your clean and comfortable guest room as well as the convenient location of our hotel and the close proximity to public transportation. We hope to have the pleasure of welcoming you back to the hotel in the future.

Kind Regards,
Jimmy

Jimmy Sarfraz
General Manager
Millenium Hilton
55 Church Street
New York, NY 10007
Email: jimmy.sarfraz@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

From the service staff to the bedding to the atmospher in the lobby all first class. And the views of ground zero and the Hudson River, even on a cloudy day were beautiful. A great place to stay if you have business in lower Manhattan. Convienent location to walk just about anywhere. Only down side was the breakfast buffett. Food was average and it took the staff a long time to fill the empty serving dishes. The wait staff were a little lazy.

  • Stayed: May 2014, travelled on business
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Thank Kathy987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Fabulous hotel - comfortable, spacious, with polite and helpful staff. Convenient for Wall Street and other downtown business. Directly across from the World Trade Center; stay was not negatively impacted by the flow of tourists or from construction noise.

Would definitely stay again!

  • Stayed: May 2014
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Thank pmlotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Millennium Hilton New York Downtown

Address: 55 Church Street, New York City, NY 10007-2939
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#60 Green Hotel in New York City
#88 Family Hotel in New York City
#147 Romantic Hotel in New York City
#156 Business Hotel in New York City
#157 Luxury Hotel in New York City
Price Range: £112 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Hilton New York Downtown 4*
Number of rooms: 561
Official Description (provided by the hotel):
Millennium Hilton New York Downtown places you right in the heart of downtown, within walking distance of Wall Street and adjacent to the Freedom Tower, Ground Zero and World Trade Center Memorial. Easily access all of Manhattan and nearby boroughs via the nearby Subway station, taxis and more. Enjoy some of the largest hotel rooms and suites in Lower Manhattan, spectacular skyline views and a glass-enclosed pool. ... more   less 
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Also Known As:
Millenium Hilton Hotel New York City
Hilton New York City
Millenium Hilton New York
New York City Hilton

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