We loved the Millenium Hilton. It's right across the street from Ground Zero which is very humbling but Americans need to be humbled every now and then right? Anyways, the hotel rooms are very nice and comfortable. The service is lacking. I'm sure its just the New Yorker way of life but they are always hurrying you and making you rush through, check in, check out, on the phone, etc. I wouldn't say they are rude but very in a hurry as all of New York is. We got tired waiting on the ball to drop on New Years so we just went back to the hotel and watched on TV and there were fireworks outside our window. It was great. The elevators are REALLY fast. Just a warning!

We stayed at this property for four nights in February. The employees couldn't have been more helpful (with the exception of the restaurant staff). Upon arrival, the front desk was friendly, courteous and informative. My husband's a diamond member, so we were upgraded to a Junior Suite, with complementary breakfast vouchers. The room was wonderful - actually two rooms, with a plasma tv, luxurious king bed with soft, quality linens and a housekeeping staff that couldn't have been more efficient. The room had a view of Ground Zero - this didn't bother us at all. It is quite sobering but also uplifting in seeing the way New Yorkers seem to be able to handle anything they're given. My respect and admiration truly goes out to the people of this city - it is truly the greatest city on earth!

The consierge couldn't have been more helpful - any question you presented him with he answered, or at least tried. Elevators were prompt - rarely had to wait at all, going up or down. Yes, the lobby is small and the lounge could be a bit larger, but if this is the only thing wrong - please.

The location of this hotel is just fine - a subway station 100 feet from the entrance. The subways are quite safe and a great way to get around, but if you're subway-shy, taxi's are abundant all around this hotel. However, we found it difficult getting one - we were there when the weather was quite cold and they all seemed to be occupied! So the subway it was, with no problems at all. Being downtown, I agree with a previous review wholeheartedly - it is quiet down here and away from the craziness of Times Square - you couldn't pay me to stay there!

My only complaint towards this hotel is the miserable, bored, unhappy, unpleasant wait staff in the restaurant. And the breakfast ...... if we had to pay for that food....something like $29/person for a breakfast buffet that was as cold as ice coming directly from the kitchen! The eggs were stone cold, as was the bacon, sausage, potatoes, etc. My advice - go somewhere else - anywhere else - for breakfast. Never gave lunch or dinner a chance - too many other great restaurants in this city.

We are planning another trip this April and we already have reservations to return here. This is a great hotel in a great city and I highly recommend it!

This was our second time at this hotel at the beginning of February for two nights.

We loved it the first time and when we booked to go back to new York we didn't even think twice of another hotel.

Upon arrival were given a room on the 42nd floor overlooking ground zero with fantastic views over the river and skyline of new york.

Rooms were very comfortable, not at all small compared to alot of new york hotels, with a very large comfortable bed and lots of bathroom toiletries.

Check out was at 12 but unfortunately my husband was ill so after letting the conceirge know, they very kindly said we could stay in the hotel at no further cost until he was well enough to leave which was much appreciated.

Overall fantastic hotel, great views and very accomodating staff!