Ok where to start... We booked online in advance for the advertised 10am movie and tv show tour of Central Park on a Tuesday in early April and duly turned up at their shop on 55th St West 15 minutes early. Not only was the shop still closed, when we called the phone number on the door (and on my email), it was extremely disappointing to hear that they weren't expecting us. They kept us waiting about 20 minutes before turning up to open shop, then spent some time checking their emails and evidence of payment, even though I had a copy of the confirmation email they sent with me. Only then did they do some scouring around for an available tour guide. He came 1/2 an hour later.
The tour itself was ok. We had fairly decent bikes and the guide seemed nice enough. Gorgeous weather on the day - sunshine, blue skies with a cooling wind-made the experience a good one. But to be honest, I gained a lot more historically, factually and otherwise when I did a similar bike tour 3 years earlier with another bike rental company. I would not recommend this company. Although they were somewhat apologetic, their lack of professionalism was just not good. At $39 per head, I would expect a hell of a better service.
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