On a multi-family trip to NYC I booked 3 rooms at this hotel through Expedia and then cancelled when one of the other families found a better deal. Expedia cancelled the room and I was given a cancellation number and thought everything was fine. The hotel proceeded to bill my credit card for the 3 rooms and it has taken 5 months (!) and we still cannot get them to refund my credit card. No one is ever there when Expedia calls to rectify this (no matter the time of day). Expedia also has given me the runaround blaming the hotel when they, Expedia, did the cancellation and provided me a cancellation number. Unless you enjoy hundreds of dollars $$$ in interest charges while you wait for a refund..... do not book here. Forget about Expedia --terrible public relations and customer service.
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- Also Known As:
- Windsor Hotel New York City