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Hampton Inn Manhattan-Seaport-Financial District
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Reviews (1,127)
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Reviewed 30 May 2014

My wife, daughter and I stayed here over Memorial day weekend 2014. The hotel was a bit of a hassle to access ,but many are that way in NYC. Our room was a bit small, but very clean and decently comfortable .The bed was very comfortalble.The shower was pretty weak.The one hotel elevator was a little slow but okay.I found it a bit rude that the maids knocked on our door at 9:00 A.M. when checkout wasn't until 12 noon., The hotel management should inform their maids that some people sleep in when they can, although the maids and other guests certainly made plenty of noise in the morning to assure that any sleep you were trying to get was interrupted. It just seems that most people anymore lack manners and common courtesy.We always try to be quiet and NOT let our door slam behind us when entering or leaving the room,we find that most other guests don't seem to care how much noise they make no matter how early in the morning they are up.The continental breakfast was pretty good ,but I had to ask the front desk for eggs [omelets] which were empty ,it did not seem that they had someone checking on the items to see that they were full which was a little dissapointing.Overall it was a pretty good stay and a decent location, We wpuld consider staying again if the price was right, but probably will look elsewhere as there are many hotel choices in New York City.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deanroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie H, General Manager at Hampton Inn Manhattan-Seaport-Financial District, responded to this reviewResponded 20 June 2014

Dear deanroc,

Thank you for reviewing your recent stay at the Hampton Inn Seaport. While I'm pleased to hear that you and your family enjoyed your stay overall, I am certainly sorry that our housekeeping staff inquired about cleaning while you were still resting. If you are staying at another Hampton for a future visit, please consider placing the Do Not Disturb on your door to ensure that the staff are aware of your request to not receive service inquiries.
Thank you for also sharing your feedback concerning our breakfast service. I will absolutely share your feedback with my breakfast service staff to ensure that our team works to actively assist our guests during service hours.

Best Regards,

Maggie Houston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

this Hotel is a great value for NYC, clean and the staff was excellent. The only items on the con side is that the room was small rooms and there was not a large selection for breakfast like many Hampton Inns.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Lino G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie H, General Manager at Hampton Inn Manhattan-Seaport-Financial District, responded to this reviewResponded 20 June 2014

Dear Lino G M,

Thank you so much for taking a moment to share your experience. I am pleased that you found our hotel very clean and our staff excellent. I hope that you will come visit us again on a future visit to NYC!

Sincerely,

Maggie Houston
General Manager

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Reviewed 30 May 2014

My Husband and I recommend this hotel we had a great experience, Freddy Torres helped with all our needs he showed us how to take the subways and get to our destinations, he would greet us coming in and going out, gave us more soap for our bathroom. we are so happy on our next trip we are looking for the Hampton INN for sur.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 148marthal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie H, General Manager at Hampton Inn Manhattan-Seaport-Financial District, responded to this reviewResponded 5 June 2014

Dear 148marthal,

Thank you so much for rating your visit 5 stars! I am very pleased to hear that Freddy helped you and your husband throughout your stay. I am sure that he will be so appreciative of your praise!

We'll look forward to welcoming you back for another romantic getaway!

Warmest Regards,

Maggie Houston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The two best things about this property are its location and the people who currently work at the reception desk. In particular, Ms. Luisa Tejeda was very professional, helpful and always smiling - which is a rare find in NYC!

Room Tip: Rooms with balconies are nice.
  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank HPGJFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie H, General Manager at Hampton Inn Manhattan-Seaport-Financial District, responded to this reviewResponded 5 June 2014

Dear HPGJFG,

Lucy couldn't be happier with your recognition. Thank you for taking a moment to compliment both our location and our team. We certainly hope that you'll come visit us again. Lucy will have her smile waiting!

All the Best,

Maggie Houston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

Room 105 is the worst room I have ever stayed in. It's right off the lobby and next to the elevator. All the lobby noise goes straight into the room. I should have asked for a different room. I won't be back.

The best part of the stay was the wine bar at Acqua which is right around the corner. Nice bar and great Italian wines .

Stayed: May 2014, travelled on business
Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie H, General Manager at Hampton Inn Manhattan-Seaport-Financial District, responded to this reviewResponded 5 June 2014

Dear Tim G,

I very sorry to hear that you did not sleep comfortably while visiting us. I wish we had been alerted of the difficulties you encountered so that we could have immediately found a room which better-suited your preferences. While some of our business clients prefer 1st floor rooms for ease of access, I can absolutely understand how you many have found the room too closely-located to the lobby and elevator.

Sincerely.

Maggie Houston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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