You can do MUCH better for the same price in the same location.
On the surface, it looked like a modern hotel. Upon closer inspection, it looks like a very cheap remodel was done recently and has already exceeded it's life expectancy. The front desk staff was not attentive, and the "reception" area was cramped and tiny. We checked in and went up to our room. I opened the curtains to see the view out the window and discovered that the window was covered in greasy hand/forehead prints. I started looking around...the fabric headboard was stained. The built-in wall of cabinets that serves as a desk, closet and TV unit were rickety. One of the doors was hanging off only it's top hinge. The speaker covers to the stereo were off and propped against the speaker. Every surface that one regularly has to touch in a room (towel bars, phones, light switches) were dirty. The towel holder in the bathroom came apart in my hand as I was hanging up a hand towel. Even the toilet seat was dirty.
We went to the front desk and asked to be switched to a different room. None was available, so they sent the engineer to fix the cabinets and the cleaning staff to re-clean the room. The engineer all but admitted that this furniture was not built to last and ended up having to remove 3 of the closet doors for safety. The cleaning woman mopped the tile entry floor (which made it sticky) and didn't clean anything else in the room. I picked up Lysol wipes at the drug store next door and started cleaning myself. The amount of filth picked up on those wipes skeeved me out to the degree that we switched hotels. We ended up about a block away, paying the same rate and in a much cleaner and friendlier hotel with a lovely lobby.
We travel frequently and I'm not a germophobe by any stretch of the imagination. I'm not talking about a bit of dust showing up on a white glove test...there was visible filth that the hotel staff were not interested in addressing. Even the central location is not enough to recommend this hotel considering all the other options in the area and price range.
- Official Description (provided by the hotel):
- Truly unique amongst New York City hotels, The Wyndham Hotel offers a stylish retreat in the heart of the city. Choose from suites with apartment style amenities including fully equipped kitchens and Manhattan skyline views. Located in Midtown Manhattan East neighborhood, just one block from Grand Central Station and within walking distance to the United Nations, Park, Madison and Fifth Avenues. The Wyndham Midtown 45 was designed by residential architect Costas Kondylis, with custom designed furniture by David Rockwell and state-of-the-art amenities throughout. The Wyndham is perfect for those looking to explore NYC! ... more less
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- Also Known As:
- Alex Hotel New York City
- The Alex