We stayed for 4 nights and were impressed with this hotel. The high ceilings make the room seem spacious, the bed linen is fantastic, bath robes very cosy and service from the front desk and concierge excellent. We particularly liked the way that when we asked for things to be sent to our room they arrived promptly. Also, we had a couple of packages delivered to the hotel during our stay and they were handled efficiently (kept for us before our arrival and delivered to our room whilst we were there) with no service charge. I really like hotels that don't charge extra money for this type of service. The gym is small but functional and the gym staff very friendly. The Chester restaurant is good value and the service excellent. We would definitely stay again.
There are some very minor issues: Because of the location, there is generally quite a crowd at the front door but the 'bouncers' are good at watching for hotel guests and letting them through. There's quite a lot of noise from other guests in the hallways at night (shouting at each other to keep quiet) - but this isn't the fault of the hotel.The pool area is tiny so it gets crowded really early on in the day. No chocolates on the pillow at night.More
- Fitness centre