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“Money, but value?”

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Soho House New York
Ranked #299 of 466 Hotels in New York City
Certificate of Excellence
London
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Money, but value?”
Reviewed 17 September 2011

This place was a rollercoaster ride. Starting with the good:

1. Next door to the High Line and the subway connections on 14th St.
2. Amazing breakfast area, roof-top swimming pool, and spa, all with attentive staff.
3. Spacious rooms with great bathrooms.

But then the massive disappointments:

1. Our room was late to be ready for check in. Something didn’t seem right as the manager was in the room as we entered, having just sprayed air freshener. After a few hours it turned out that the room was mouldy. We realised this at midnight and had to move everything to another room. To their credit, the staff upgraded us to a bigger room as compensation.
2. The area is a full of trashy praty-goers getting drunk and being loud until the early morning hours, which is fine unless you want to sleep, because the windows let in all noise. In addition to this, there seems to be a 24-hour construction right across the road, so there was sound of crashing metal all night. In short, we didn’t get any sleep – the great bed, the beautiful sheets, nothing helped when you feel like you’re sleeping on Times Square.

In conclusion, this is a great space for daytime activity. For sleeping (as a hotel), it is the worst value for money overnight accommodation I have experienced to date. I will be back for the day, but never for the night.

Room Tip: Don't. Go there for lunch or a massage instead.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Trudeauista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Aberdeen, United Kingdom
1 review
Reviewed 16 September 2011

Do not stay here. The rooms are amazing but the service is beyond bad. We stayed over Labour Day weekend and we could not have felt less welcome. The hotel as less than 25 rooms yet each time we walked in we were id'd. The waiting staff around the pool were beyond awful no idea which tables they were serving. Breakfast service was a joke - juice with no glasses, cereal with no spoons. You would have better service in a YMCA. Avoid at at all costs!

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Hazel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coleraine, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 September 2011

Love this place, great staff, great service and a fantastic location, make sure you pop down to Chelsea Market when you stay here and have a Fat Witch brownie ! Then grab an espresso at 9th Espresso . It's only a short cab ride up into Midtown and theatre land and it's a much nicer area to stay in . One of my fav places to eat anywhere in the World is nearly opposite the hotel , it's Scarpetta, a NYC institution! Make sure you go to Pastis for breakfast
Sitting on the roof sipping a cocktail has to be a highlight of any stay here

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darreng422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level 6 Contributor
137 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 5 September 2011

I visited here a few days ago with a friend and I was impressed at how lovely the setting was at the rooftop terrace! Luckily had some great weather! It also had a swimming pool which added a nice touch however I was put off when some other members of the public decided to jump in in their underwear! Not very professional! Also the toilets were pretty smelly!

It is a lovely place to drink, not the cheapest of places but they do a mean mojito!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayles_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level 6 Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 August 2011

First, let me say the rooms are stunning. There was a giant king size slay bed in the room with a huge bath tub right in front of the bed. I thought the rooms were particularly large and well decorated. The pool area on the roof is also a lot of fun. It can get pretty packed and if you want a spot beside the pool you'll need to show up early in the morning. The pool service is great, the drinks are awesome and food is also great, much better than what you'd normally expect for pool side food. I would highly recommend the soho house NYC.

Room Tip: Not sure, I think all the rooms are large and well decorated.
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  • Stayed September 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NYCtraveler33Nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2011

We stayed at Soho House for a special occasion and were not disappointed with our stunning room. It really felt like we were New Yorkers in our own Meat packing district loft. This was our second stay in 5 years and in my opinion the hotel has just got better.

The experience is a little different than a classic top end hotel service experience, this place is more private club, home from home, you are treated as a club member- I personally love this approach. It felt like we belonged!

We were delayed returning home by snow fall and ended up spending many more days than intended in NYC. The staff went out of their way to make us feel at home and keep us occupied at their own cinema, offering to show films we wanted and with in house events.
Soho house made sure we had a room at a very busy time of year, even though we were booked to leave days before we did. We even got upgraded to a suite for a while. In the end we ended up staying for Christmas and getting Christmas presents from the staff and for New year, for the Soho House party, which was free to guests and a great bonus.

Oh and the Spa is wonderful. the staff are some of the most qualified in the world for massage (NYC requires many years training like a degree). I highly recommend the lovely Helena for a treatment.

One thing that took a while to get used to was that the front desk often ask if you are a member and forget you are a guest, due to the sheer amount of comings and goings at reception. We soon got to know all the front desk staff so this wasn't a problem. We also got some great recommendations of places to visit and restaurants reserved for us, including Thomas Kellers Per se.

I love this place and becoming a member and staying again is high on my agenda.

Room Tip: floor on a high level and away from the side street and front to avoid honking taxis late at night
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  • Stayed January 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank travellingworldnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 July 2011

We stayed at Soho House NYC for 11 days for our honeymoon. We wanted some time to chill out but to also have so much to do on the doorstep. Soho House was the perfect choice. It was brilliantly located in Meatpacking District with fantastic restaurants and bars on every corner.

We also chose Soho House because the rooms are amongst the largest hotel rooms in New York. I don't think I've ever seen such a well equipped hotel room in my life - our room had everything in it from an umbrella to new underwear! The room is filled with lovely Cow Shed products - so no need to pack bags of shampoo and shower gel. The beds are extremely comfortable and the cleanliness of the room (chamber maid service) was second to none.

The staff really made our stay - they are all so friendly and welcoming. The concierge Jonny managed to get us some impossible reservations in the coolest restaurants & 'must see' shows that we had been unable to book ourselves.

The only slight issue with Soho House is that everyone wants to get on theroof. But as a guest at the hotel, you can generally get up there first and secure a spot before the masses arrive. Night-time is particularly fun - lying on the loungers with a cocktail in hand on a hot New York evening - a very cool crowd, but also fun and friendly.

If you are young at heart, and really want to sample the best of New York - food, nightlife, interesting people - then this hotel is definitely for you.

As someone who loves to sample different hotels (sometimes in a single trip) I don't think I will ever stay anywhere else in New York again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank gadaboutLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soho House New York

Property: Soho House New York
Address: 29 - 35 Ninth Avenue, New York City, NY 10014
Region: United States > New York > New York City > West Village , Manhattan , Meatpacking District
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#39 Spa Hotel in New York City
#91 Business Hotel in New York City
#111 Romantic Hotel in New York City
#162 Family Hotel in New York City
#190 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Soho House New York 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Soho House New York Hotel New York City
Soho New York City
Soho Hotel New York City

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