After reading all the glowing reviews, I booked at the Refinery because it was close to a business meeting. Even with the "new hotel" discount, the room was quite pricey, so my expecations were very high. The hotel succeeds in providing a comfortable bed, a modern and trendy vibe, and excellent customer service. It did fall short of my overall expectations, though, due to the lack of diligent housecleaning (there was visible dust and debris on my floor) and noticeable hallway noise from slamming doors and heels on the hardwoods. The studio king room was smaller than I expected, and didn't have a seating area like the picture on the website. Also, after a long day of travel, I was looking forward to a glass of wine from the mini-bar, but in it, there were no spirits to be found...just soda. Not sure why...it was on the price list, so I presumed it should be there. I called downstairs and asked if the bar could bring a glass of wine, and they obliged, but brought me a full bottle of unopened wine and charged me $50 for it. I was too tired to protest, and just signed the slip. They should have had no problem providing just a glass, which was all I wanted. I would recommend the hotel for its location, but the price should ought to reflect the fact that they still need to work out some kinks.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, Southall Travel, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Refinery Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.