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Refinery Hotel
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Reviews (4,497)
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3,325
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All reviewsrooftop barparker quinnbryant parkhat factorythe empire state buildingcupcakesnew yorkmagnolia bakerygreat hotellive jazzhardwood floorsfashion districtboutique hotelhotel gueststimes squaregreat boutiquecomfortable beds
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4,092 - 4,097 of 4,497 reviews
Reviewed 7 July 2013

Great experience with my daughter doing an overnight in the city. I have stayed at many hotels in NY and other major cities (London, Paris, Rome), and this was among the best service I have ever received - early check-in, room upgrade, birthday treat for my daughter. And the rooms are large, attractive, and comfortable. Hopefully, we will be back soon.

  • Stayed: July 2013, travelled with family
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Thank Augiemom_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2013

Thank you for your review, Augiemom_13. We are so glad you and your daughter enjoyed your stay with us and we can't wait for you both to visit again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

The Refinery Hotel was originally a hat factory that recently converted over to a hotel. The owners incorporated much of the history of the building into its thoughtful design. The hotel is centrally located and is walking distance from both Port Authority and Penn Station. I have stayed in comparable hotels as far as style and cleanliness, but what makes this one stand out is the staff. If they can keep up the great service, I don't doubt that they will continue to be a top rated hotel in NYC.

  • Stayed: June 2013, travelled on business
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Thank Jen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2013

Your kind words and attention to our history are much appreciated, Jen E. We look forward to welcoming you back to Refinery Hotel soon!

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Reviewed 6 July 2013

This was our first family trip to NYC. We came to celebrate our daughter's 21st birthday, and stayed for six amazing nights. The service was top notch. From the Guest Service Manager, Albert, personally delivering our daughter chocolate chip pancakes on her special day, to front desk staff greeting us by name every time we arrived or left the hotel. Special shout out to Matthew the doorman who always remembered what we had planned for the day. The roof top bar is gorgeous, Eileen was a wonderful barkeep. We were granted with early check in, and were offered complimentary microwave, coffee maker and mini fridge. There is also complementary coffee in the morning and wine at happy hour served in the lobby.

The hotel is located close to Bryant Park, Macy's and a five minute walk to Times Square, but out of the way of the crowds. We stayed in an Atelier Executive Suite and a Deluxe Double Queen. Both were spacious and beautifully decorated. The beds were very comfortable and the toiletries are Le Labo. They are made in Canada and are very high end.

We returned home last night and will be booking our return visit today. See you all soon!

  • Stayed: June 2013, travelled with family
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Thank Bustatree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2013

Thank you so much for your thoughtful post, Bustatree--we are so happy that you and your family enjoyed the visit and we are equally eager for your return!

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Reviewed 6 July 2013

I stayed for two nights, and they were two great nights! I loved that the staff was very helpful and every time we walked out of the hotel the doorman wanted to call us a cab! It was a nice little touch. Everything made the experience wonderful. The room was very modern but old fashioned, I loved all the decorations and the lighting was pretty cool. Overall, if I come back to New York, I'll be staying at The Refinery.

  • Stayed: July 2013
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Thank dschrad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2013

Thank you for posting, dschrad2--we eagerly await your next visit!

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Reviewed 6 July 2013

We stayed three nights with a fabulous view of Empire State Building in a spacious, stylish room! Everything was sparking clean and thoughtful. The staff was exceptional and went out of their way to ensure our comfort. We stayed with our children ages 8&9 and everything was convenient- a couple blocks from Times Square and Brandt Park. We had a wonderful experience and definitely recommend it!

  • Stayed: July 2013
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Thank Smjpaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2013

We are so glad you enjoyed your stay, Smjpaj, and look forward to you and your family's return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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