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“Best hotel experience in New York”
5 of 5 bubbles Review of Refinery Hotel

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Refinery Hotel
Ranked #25 of 467 Hotels in New York City
Certificate of Excellence
Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hotel experience in New York”
Reviewed 19 July 2013

This was by far my best hotel experience in NYC. We go there a lot. Beautiful rooms. Beds were most comfortable I have experienced. Outstanding service. Great location. Design is fresh, staff provides excellent service. Basha, the doorman, was always ready to help with you name it: directions, cab, etc. Next time I am back it will be at the Refinery.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 22 July 2013
I am happy you had a pleasant stay, Joseph D and that you plan to visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,860 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (597)
Date | Rating
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English first
Bournemouth, United Kingdom
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 July 2013

First trip to New York and now will not stay anywhere else if we return! Great place, great hotel, great beds and pillows and linen. Free wifi! Never met such friendly staff it was a pleasure. You will want to return. Great roof top bar! Thanks to the staff for sorting out our lost luggage and making our stat memorable!! 5*!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miikeey97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 22 July 2013
Thank you for your review, miikeey97—we are excited for your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2013

My wife and I stayed at the Refinery Hotel the night before our trip to Europe. We were welcomed by both the doorman and the front desk staff with smiles and friendliness. Everyone we encountered provided a very high level of attentiveness and respect. The quality of the amenities in our room exceeded our expectations. Ice cold A/C and updated artwork and decor made this hotel feel like a spot we would certainly stay at again. Highly recommended.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 19 July 2013
We very much appreciate your recommendation and post, Jon O. We hope you will come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney,aus
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 17 July 2013

Stayed there with my daughter after travelling a few weeks through Europe and having stayed at a few hotels. This hotel made us feel welcome and the staff coulnt do enough for us.
The location is the best , close to everything .
The beds were the best we slept in during our travels also the room with 2 queen beds was the largest i ve encountered in NY.
We had breakfast most mornings at the restaurant which was excellent and good value with very attentive staff.
The rooftop bar is very well set out with great views.
This is certainly a hotel I will be returning to, dont miss the opportunity in staying there while the prices are good as i predict they will go up given the quality of the place.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cleoSydney_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 17 July 2013
Thank you for your post cleoSydney_aus. It would be our pleasure to welcome you back to New York and Refinery Hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 July 2013

Fine indeed, what a fabulous new hotel! We can't say enough about this place. From the first step inside to the minute we left we were treated with five start service. Great conversations with the doormen, and great service from the front desk/concierge. We can tell the hard work that was put into this new hotel, all details involved. We felt very upscale here. Our room (Atelier) was fantastic and very large for NY. And my god are the beds comfortable. It was so comfy, dark and quiet in our room, it was almost impossible to get up in the morning. The rooftop is really a big bonus as well, one of the best in NY for sure. I will also give a nod to their restaurant Parker & Quinn: good food, quality service and love the lively ambiance and decor. We will most definitely stay here again as long as the price is right and won't hesitate to recommend it. In fact, my brother in-law and wife are staying here in August from our recommendation. My wife only had one minor thing she wanted me to pass along to management; she felt the bathrooms could be stocked with a few more essentials. But all in all, loved it! Keep it up!

Room Tip: We stayed in the -07 Atelier room. It was great! If you want the largest of the Atelier rooms and...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sstn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 17 July 2013
So glad you enjoyed such a comfortable stay, sstn78—thank you for posting. We hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, New Jersey
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 July 2013

Just coming off a two day stay here. The location is extremely convenient to Penn Station, midtown, Times Square, the Metro. Everyone here was very friendly and accomodating. We always got a smile and were asked if we were enjoying our stay. We did! The room was great. My wife loved the bed, pillows and comforter. Very upscale in every respect. The bathroom was what you might expect in hotels costing twice as much, the terry robes were a nice touch. Very quiet, very easy to oversleep! I can't say enough about the kindness of the staff and their attentiveness. It really made the stay memorable. My wife commented on the pin everyone was wearing and they gave her one! This place has personality and you will enjoy your stay. Not sterile like a big chain but smaller and warm. The hotel is really, really nice from a functional and decor standpoint and the staff just adds to it. Lots of food choices in the area too. Make your stay in NYC here a memorable one and enjoyable, stay at the Refinery. Oh, the umbrellas in the lobby were a very thoughtful and appreciated touch which really helped us out on a rainy Saturday morning!

Room Tip: Stayed on 5th floor, no issues whatsoever!
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  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank 671paul_j671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 17 July 2013
Thank you for sharing your review of our friendly service and great location, 671paul_j671. We hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powder Springs, Georgia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 July 2013

From the time we arrived at the Refinery Hotel and was greeted by Taurean, the doorman until the time of departure when we were greeted by doorman Sammie, our experience was spectacular. Taurean remembered our name later during our stay and gave us a personal tour of the amazing rooftop. Sammie helped us tremendously when we had a no show from Dial 7 Car Service. Sammie called a car service, stopped a cab driver and a private car until we he located someone to take us to LGA airport. He walked over a block to find us transportation to the airport.

The front office manager, Renita Matthaeus along with the rest of the staff at the Refinery Hotel made visit to NYC enjoyable and memorable. When we arrived to the hotel room, I had a handwritten card wishing me a Happy Birthday along with an assortment of cupcake minis. The second day we returned to our room to another handwritten card along with a bottle of Refinery red wine, fruit, cheese, and nuts.

As other guests have already indicated, the hotel is a fabulous boutique hotel conveniently located near Times Square and Bryant Park. The decoration of the hotel and rooftop is unique and stylish. The beds were very comfortable.

By the way, prior to our stay at the Refinery Hotel, I had contacted the concierge desk for assistance with our itinerary. Tiffany was instrumental in providing us with advice to maximize our stay in New York.

I could continue on and on about the excellent qualities of this hotel and staff but hopefully by now you are convinced that this should be your hotel of choice. I don't think it gets any better than the service we received from the entire staff of the Refinery Hotel (especially Renita, Taurean, and Sammie - You Guys Rock!)

Believe the Hype - You Will Not Be Disappointed!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ftwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 17 July 2013
Your review put a smile on all of our faces, ftwriter. We deeply appreciate your kind comments and are excited for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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