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“Great NYC Hotel”
Review of Refinery Hotel

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Refinery Hotel
Ranked #28 of 467 Hotels in New York City
Certificate of Excellence
atlanta
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great NYC Hotel”
Reviewed 25 July 2013

Loved my stay at The Refinery. Its definitely a trendy NYC hotel, but as long as thats your style - then its the perfect stay. My room size was nice, the bathroom was AMAZING, and the friendly service was spot on. I would recommend it to anyone.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ginny t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 26 July 2013
Thank you for posting, ginny t--we are proud to have your recommendation and look forward to your next visit.
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (612)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2013

the rooms, decor, and SERVICE is spectacular. Usually when i stay in NY hotels they are all alike. Very standard and just dull not this hotel- they knew me by name when i walked in and whenever i requested a charger or something they went above and beyond. the rooms felt like i was in my apt.

Room Tip: I stayed in 502, it was perfect, not much noise. i slept like a baby
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank joey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 25 July 2013
We are always so proud to be considered a home away from home. We look forward to your return trip, joey E.
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London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2013

One of the most sexiest staffed hotels in midtown NYC . Everybody was super friendly, stylishly attired and did everything in their power to undo a minor hiccup to my six night stay last week. I was most impressed by the manager Albert who took charge of his role with great finesse and ensured that any feeling of doubt from his hotel / staff was thoroughly erased and replaced by good ones. Front desk was always on board to any request.
Most amazing rooftop in all manhattan with the A list of Hollywood constantly pouring in.
Great location for shopping business or even first visit like me. Powerful ac so do sleep with clothes on, ha!

Room Tip: I never saw fitness centre so ask about it although bar will drag you away from it
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rush R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 25 July 2013
Thank you for your enthusiastic review, Rush R. We can’t wait for your next visit to NYC.
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Vancouver BC
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2013

Excellent rooms, Great interior design and attention to detail.
The staff was very professional and helpful.
Comfortable beds, clean and has just about everything you need in your room.
Roof top bar seems to be very popular, but does not interfere with the guests.
Not sure how but the doormen always seemed to be able to distinguish guests from bar patrons and quickly whisk you to your floor.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurt100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 24 July 2013
Thank you for your post, Kurt100. We hope you will visit NYC and Refinery Hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 July 2013

My husband and I stayed at the Refinery Hotel last weekend and loved our stay. The price was about average for the area for that weekend, but I feel like we got so much more than we would have at a chain hotel. The hotel is brand new, so everything looks great. The rooms were very modern and stylish, and I was surprised how big our room was for a Manhattan hotel. The bed was comfortable, as was the seating area. The bathroom was spacious, the shower was gorgeous, and the shampoo and conditioner were actually good quality products.

For such a trendy place, there was no snobbery - the staff were all very friendly and eager to accommodate, especially Matthew at the door! We arrived in the middle of a heat wave, and we were given complimentary sparkling water during check in, which hit the spot. Service was all around excellent!

We did not try the restaurant or the lounge, but the rooftop bar was romantic. It had just rained when we went, so we didn't stay long, but the view was quite nice.

The location was great for walking (good restaurants, bars, and shopping nearby), or for taking the subway to other neighborhoods. We had a great time in the city and relaxing in our hotel room!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Deborah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 24 July 2013
Thank you for your review, Deborah L—we are all so glad that you enjoyed your stay with us and hope that you will visit us again soon.
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tampa
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

We just returned from a 2 night stay at The Refinery. My husband & I were celebrating our 40th birthdays, and the Refinery upgraded us to a Double Queen Studio from a Queen Studio. This room was huge by NYC standards! We were also surprised with some delicious mini cupcakes and a bottle of wine upon arrival to our room. The room was beautiful with everything we needed. The hotel itself is gorgeous with a very cool rooftop bar, although the music on a Sunday evening could use some work (mostly early 60s mowtown). The view of the Empire State Building form the bar was unbelievable! All of the staff were very friendly, helpful, and did everything they could to make our stay enjoyable (especially the doormen!). We will definitely return when we make it back to NYC!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cowboyjunki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 24 July 2013
We look forward to your return, cowboyjunki!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2013

The hotel is hip, cool and perfectly located - but the staff at the refinery is the real icing on the cake. Yes, the rooms are nice and the amenities are as well -- but the staff go above and beyond to make your stay wonderful. Enjoy your stay!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lfriedman924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 24 July 2013
Thank you for your review lfriedman924 and for your kind words regarding our staff and amenities. We will look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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