I really wanted to give this hotel a good rating but there were too many issues to rate a higher score. First the good news; the staff was great, extremely nice and hit the sweet spot between too pushy and not interested. The location, while not perfect is close to a lot and easy to get to. The hotel restaurant, while pricey was good and service fine. The bed was comfortable and the TV large considering the small size of the room. Now my issues. The rooms a little small for the price. I actually like to sit and read while my wife gets ready to go out and while there was a small desk chair, you are really left with sitting on the bed propped up on pillows which was a little uncomfortable. The carpet is very thin offering no real comfort and appeared to be more for show. The lighting is just awful; either too dim or too bight and harsh. Very poor lighting options. The sound proofing is not great. We were on the third floor and could hear what people were saying on the street. The sound from the rooftop bar was slightly audible and I can only guess how loud it must be on the upper floors. A fire alarm went off at 11PM; and 12:30; and 1:00AM. When I inquired about the condition of the fire alarm system, I was told they figured out what was wrong at 11PM but didn't explain why it went off again and again. My experience has been most hotels take off a modest amount for the awful nights sleep we had. Refinery sent a note and a few tiny cupcakes (too sweet to eat but that's me). They might want to rethink that policy. You go to a hotel primarily to sleep there. If the hotel wakes you up over and over, it would seem appropriate to knock off 10% (or more?). You can get a room at the NY Palace if you pay in advance for almost the same price. The rooms are bigger, prettier and quieter. Not a bad experience at the Refinery but not good enough to return with so many other options.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Odigeo, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., Cancelon, getaroom.com and HotelQuickly so you can book your Refinery Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.