This was the first time our family traveled to New York City. My wife did a lot of research as to where to stay in Manhattan as we wanted to be close to time square. The Refinery Hotel was one which intrigue her. My wife decided to call to make the reservations. The person who answered by a warm and very pleasant Yolandy who went out of her way to assist in booking our room. Yolandy was very prompt in sending the emails that confirmed our reservations as promised,
On our arrival to the Hotel, we were met by a very courteous and welcoming bell boy by the name of Raymond. When we told her our name, she quickly pointed out that she was the one who made the reservations on the phone. When we arrived, in speaking with Yolandy, our daughter, who will be graduating next spring, said in passing that she would be shopping for a prom dress. After checking in and leaving to walk around downtown as you are close to everything, Time Square, Bryant Park etc..... Yolandy had gone on the internet and found places close to our hotel where we could shop for " Prom dresses". This was very impressive and shows how she listened to us.
To our surprise, the room was bigger than what we had expected after reading the normal size room New York Hotel have. The room was very clean and the beds extremely comfortable. The bathroom was spacious with a nice walking glass shower. Did enjoy the hardwood floors, the 12 foot ceilings and the decor.
We then met, Albert, who manages the Hotel and was very friendly and easy to talk to. He made sure that we were well taken care of. We also met Baka who along with Raymond who was always there to meet us as we walked in and left during our stay with a warm " Hello" and " Have a nice" along with providing helpful and genuine tips and hints as to what to do or stay away from.
Our entire 7 day stay at this Hotel was the best experience that I have ever had, as I do travel extensively for my work and never seen a team work so hard to ensure that our needs were met. The people, who work at this Hotel, are very easy to speak with and really care about visit without prying into our private life.
I do have to mention the roof top bar which is extremely well decorated. Although I just did go up and visit, it was very relaxing as you look at the Empire State building while not feeling in being downtown New York.
I cannot say enough about how great our experience at this Hotel was during our visit to New York and will not stay anywhere else on our next. visit.
Yolandy, Raymond, Baka, Albert along with the rest of the staff, job well done.
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