We stayed 4 nights in the Refinery New York.
First of all the location is great, only a 10 min walk from times square!
Then we also liked the room a lot. Very spacious and clean!
We also tried the restaurant! Its a great busy place! We had a really good dinner. But price was rather high compared to other places we have been (like Aureole).
The only downside was the service. One morning the manager called at 9am, which is early for people on holiday. He called for some problem with our visa (had this problem already at check in and offered already a prepayment, but that was not necessary they informed us). So in other words this problem could have been solved already at check in. I do have to say that we got cupcakes and wine offered as appology. Further our minibar never got refilled. Also there was a lot of noise from the streats in the room (although we were at the highest floor, 12). It would be a good idea to do something about that, or at least offer ear plugs. Last we asked at check out an overview of the amount taken from our VISA and a confirmation that this was put on our account again. This was apparently impossible.
Overall a beautiful clean hotel, but they need to work on service. More
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