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Refinery Hotel

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Traveller (1671)
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Panoramas (45)
Videos (3)
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About

#57 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
NEW YORK LUXURY HOTEL NEAR BRYANT PARK Refinery Hotel is the imaginative reinterpretation of the Colony Arcade-a former hat factory and Prohibition-era tea room. More than 100 years of Garment District history are on display at our luxury hotel near Bryant Park. With an unprecedented degree of precision, much like the milliners before us who stitched elegant hats, we transformed a factory building into stylish loft rooms with soaring ceilings, the acclaimed Parker & Quinn restaurant, and our fashionable Refinery Rooftop bar.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
Rooftop terrace
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Rooftop bar
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:TripAdvisor Special - 15% off room rate
6,181Reviews82Q+A100Room tips

Reviews
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lbnyca3 wrote a review 16 Mar
california7 contributions2 helpful votes
Do not miss a stay (or five) at this most charming, hip, best quality hotel in the Garment District and near Bryant Park. It is worth every penny and you will leave with staff as friends. The Rooftop is very popular for a reason: amazing food, artisanal cocktails and best service. And a rooftop view of the Empire State Building. The same goes for Winnie’s lobby jazz bar-fantastic! Best of all is the highest quality of customer service and kindness of the staff. All were considerate, professional and fun. We are already planning our next trip there. Thank you, folks, you touched our hearts and made our trip 5 stars!
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shawtz wrote a review 13 Mar
Philadelphia, Pennsylvania1 contribution
Nice, spacious, well-appointed room. Needed to have several things repaired or replaced - the hair dryer, the tea kettle, one of the chain-operated window shades. The wood floor was very dirty - when I mopped up a spill, I was alarmed by what came up. The rooftop space is wonderful and welcoming, but the lunch salads lacked flavor.
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Review collected in partnership with this hotel
Date of stay: March 2024
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear Shawtz, Thank you for your review. We're glad you enjoyed the room's spaciousness and our rooftop space, but apologize for the issues with the amenities and floor cleanliness. Your feedback is crucial for our improvement, and we're addressing these concerns to ensure a better experience for all guests. We also note your comments on the lunch salads and will strive to enhance our menu. We hope for another opportunity to impress you in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ZLC2024 wrote a review 12 Mar
Sydney, Australia1 contribution
The most beautiful, well appointed, perfectly located hotel. Bed was beautifully comfortable, room was stunning, gym was brilliant, bars and restaurant are lovely, staff are down to earth and helpful. I cannot recommend The Refinery more, I don’t think I will ever stay anywhere else in NYC. Thank you!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear ZLC2024, Thank you so much for your glowing review! We're delighted to hear you had a magnificent stay with us at The Refinery. It's wonderful to know you enjoyed our beautifully comfortable beds, stunning rooms, brilliant gym, lovely bars and restaurants, and our down-to-earth, helpful staff. Your satisfaction and your decision to make us your go-to hotel in NYC mean the world to us. We're thrilled to have been able to contribute to your positive experience in the city, and we're looking forward to welcoming you back. Thank you for choosing The Refinery, and for your high recommendation. It's our pleasure to serve guests like you. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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miriam92490 wrote a review 8 Mar
Charleston, South Carolina1 contribution
The room was clean however the A/C wasn't working correctly in the room they put me in. Told me they'd have someone come up to look at it and no one ever came. They ended up switching rooms when I addressed this and put me in a room right next to a service room so I was woken up every morning around 5am to slamming doors / loud housekeeping. I had the "do not disturb" sign on my door and housekeeping still attempted to enter my room which was incredibly invasive and defeats the entire purpose of having the DND sign.....
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear miriam92490, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the A/C issue and the disruption caused by our service team. It's disappointing to hear that our response did not meet your expectations, and we understand how these issues could have significantly impacted your comfort and overall experience. Please be assured that we take your comments very seriously and will be addressing these concerns with our team to ensure better communication and adherence to our guests' privacy and comfort, especially regarding the "do not disturb" requests. We're committed to improving our services and making sure that all our guests have a pleasant and restful stay. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that you, and all our guests, deserve. Should you choose to stay with us again, please reach out to me directly, and I will personally ensure that your visit is thoroughly enjoyable and free from any inconvenience. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Regina G wrote a review 5 Mar
1 contribution
We all had a wonderful stay. The staff was very friendly and accommodating. This hotel exceeded our expectations in every way. Couldn't have ask for a better place to enjoy New York. Will definitely book this hotel for future visits.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear Regina G, We're thrilled to hear that you and your friends had a wonderful stay with us! It's fantastic to know our friendly and accommodating staff could contribute to exceeding your expectations, making your girls' trip to New York even more enjoyable. We're honored you're considering us for future visits, and we look forward to welcoming you back for more memorable experiences in the city. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Douglas R wrote a review 4 Mar
3 contributions1 helpful vote
This hotel was the premiere hotel that we have stayed in while in New York. You really do get what you pay for in every instance, however, here I feel like we got much more. We love looking for unique boutique hotels that cater to the needs of their clientele rather than just being a bed and a locked door. They provided bottle water whenever requested, the rooms were serviced promptly, and they treated us and our dogs amazingly. This is the first place my wife thought we would return to when we come back to New York and break the streak of a new hotel and location each time we are in New York. The location is close to the subway and Bryant Park, an easy walk to Times Square, and some amazing restaurants and coffee shops nearby this hotel is a can’t miss opportunity for a stay beyond expectations.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear Douglas R, Thank you for your fantastic review! We're honored to hear that our hotel exceeded your expectations and provided a unique, boutique experience that catered to all your needs, including those of your beloved dogs. It's especially rewarding to know you're considering us for your next New York visit, breaking your tradition of exploring new places. We're thrilled our location and services contributed to a memorable stay, and we eagerly await your return. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alejandro P wrote a review 4 Mar
Harpenden, United Kingdom108 contributions15 helpful votes
Stayed at the Refinery Hotel, experienced great service from the staff, loved the setup and the room was very comfortable, clean and a great place to end the day. It is close to some of NY's top sites like the Empire State Building and Macy's of you like your shopping.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear alejandropC7127CI, Thank you for sharing your experience at the Refinery Hotel. We're thrilled to hear that you enjoyed the great service from our staff, the comfortable and clean room setup, and our convenient location close to NY's top sites. It's wonderful that our hotel served as a great place to end your day, especially with the Empire State Building and Macy's nearby for those who love shopping. We appreciate your contribution and look forward to welcoming you back for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GreGGTru wrote a review 3 Mar
Wayne, New Jersey5 contributions
Wonderful property in the heart of NYC. Fabulous staff that only know how to say yes. Great rooms, bars and restaurants. Wonderful decor and a style that makes you feel you’ve really arrived! Just say yes to this amazing property!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear GreGG T, Thank you so much for your glowing review! We're delighted to hear you enjoyed your experience at our property in the heart of NYC, from our fabulous staff to our great rooms, bars, and restaurants. It's wonderful to know that our decor and style contributed to your feeling of having truly arrived. We aim to say "yes" to making our guests' stays as memorable as yours, and we're thrilled you recommend saying "yes" to our amazing property. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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121brid03 wrote a review 1 Mar
Eagleville, Pennsylvania1 contribution
I really enjoyed my stay at the Refinery. It was nice having parking right across the street and the hotel was beautiful. Everyone was so nice and accommodating. Just really made you feel welcomed. I would definitely stay here again!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear 121brid03, We're thrilled to hear about your fantastic stay at the Refinery! It's great that the convenient parking and the beauty of our hotel added to your experience. Our team strives to be as nice and accommodating as possible, ensuring every guest feels welcomed. Your feedback is truly appreciated, and we're so glad you'd consider staying with us again. We look forward to your next visit! Warm wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jay D wrote a review Feb 2024
2 contributions
The front desk staff is wonderful. Check-in, with a glass of wine was lovely. Check-out with the bottle of water was thoughtful. Rooms are very spacious and well maintained. The bathrooms are beautifully tiled and well appointed. We will definitely be back again.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Mindy Liu, Guest Services / Front Office at Refinery Hotel
Responded 3 days ago
Dear Jay D, Thank you for your wonderful review! We're delighted you enjoyed the check-in wine, thoughtful check-out water, and our spacious, well-appointed rooms. Your praise for our front desk staff is much appreciated. We can't wait to welcome you back for another memorable stay in Midtown. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£265 - £439 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Midtown West / Garment District / Manhattan / Midtown
NUMBER OF ROOMS
197
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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REFINERY HOTEL - Updated 2024 Reviews (New York City)

Frequently Asked Questions about Refinery Hotel
Which popular attractions are close to Refinery Hotel?
Nearby attractions include Manhattan Skyline (0.3 miles), Bryant Park (0.2 miles), and Empire State Building (0.3 miles).
What are some of the property amenities at Refinery Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Refinery Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Refinery Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Refinery Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Refinery Hotel?
Conveniently located restaurants include Zeppola Bakery, Katherine Meets Toni, and Izakaya MEW.
Are there opportunities to exercise at Refinery Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Refinery Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Refinery Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Refinery Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (3.2 miles), World Trade Center Memorial Foundation (3.2 miles), and Hamilton Park (2.1 miles).
Is Refinery Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.