We (a family of four from the UK) stayed at the Refinery for five nights over Christmas. I have stayed in hotels all over the world, and almost from the minute we arrived the Refinery became my favourite. It has been beautifully designed and is in a great location. The rooms are very comfortable and a good size, especially for New York. The hotel has been beautifully decorated throughout - the pictures on its website give a great feel for the way it looks. Most of all though, it's the people that make this place special. From the moment I booked our stay, our contact with all the staff couldn't have been better.
We were given a great welcome at the door after a long Christmas Day flight, and the team at the reception were so friendly. As it was my wife's birthday a few days before, we were given a bottle of wine to welcome us, and cupcakes for the boys. We were told we'd been given a 'special' room - but didn't know how special until we entered and opened the blinds, to be met by an amazing view of the Empire State Building all lit up for Christmas. Truly special.
I can't think of a better way to recommend this hotel than, if you are planning a trip to NYC, you MUST stay here!
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