Travelling with friends & family over the New Years period can be difficult especially in a city like New York. Having unfortunately experienced the "I really couldn't careless if you stay here attitude of New York's large impersonal supposedly 5* hotel chains, we tried the Refinery which has not been opened that long. But like all of our experiences using the Small Luxury Hotels this one deserves it's place among them.
Rooms were decent sized for NYC, great location for either uptown/ downtown. Clean, well maintained, great nights sleep. Spotless bathroom with good shower amenities. Good room service and an honestly excellent restaurant to have breakfast in. Rooftop bar really worth visiting.
But what puts it in the excellent category is the staff. The service from the time we checked in to anytime we needed to ask a question was really great. No hotel / staff is perfect but when there was a little issue they pulled through very professionally. Even with the possible problems with too many people / luggage/ bad weather, the Bellman Vasha was amazing, he found us a car to the airport that took all of the stress away.
I look forward to visiting this property again either with my family / friends or as a couple only. They treated everyone including the children wonderfully!!
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