I wanted to confirm what others have already said:
Well designed, modern rooms and bathrooms
Great bellmen and bellwomen
Friendly front desk service
Great platform beds with fresh smelling linen.
Small rooms with inadequate drawer space if more than one person.
Small bathroom with minimal counter space
Lack of a business center
Translucent bathroom door which affords variable privacy. (Do not travel with a companion unless you want them to be able to see you sitting on the toilet and cleansing yourself.)
I have two major complaints, which are deal-breakers regarding my returning to this hotel:
1. The Refinery Rooftop has received wonderful reviews. Unfortunately, there were "Private Events" on three of the five nights we stayed. In addition, the Refinery Rooftop fancies itself as some sort of haughty taughty establishment. Every afternoon when it opens, they commandeer one of the three elevators servicing the building, set-up a velvet rope line manned by intimidating black-suited bouncers who screen anyone attemping to use the elevator for any purpose other than a swift ride to their "club". This dramatically reduces the ability of hotel guests to get to and from their rooms. There could be two elevators on the 12 floor, and if the "club elevator" was sitting empty on the first floor, you would have to wait for them to return to the ground floor. This definately made us feel as thought we were second-class citizens. I don't know what the hotel's deal is with this club, but they should really give better consideration to guests who are paying hundreds of dollars per night to stay as opposed to the drinkers on the roof.
2. Take a look at all the responses on this website from the management of The Refinery. They all basically say, "sorry you didn't enjoy your visit; hope next time is better." How about some genuine answers showing that management cares. Please state how you plan to make positive changes in response to these reviews. There are way to many choices in the area for them not to show true concern about negative reviews.
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