I would like to share our experience in speaking with the Refinery Hotel and particularly with Lauren Greenbaum. We had booked a week long stay here for Christmas, and had exchanged emails confirming our room, that had been booked incorrectly by our local Travel Agent. Lauren was just so amazing at doing what she could in this busy season to give us the correct room, even though it was not the fault of the Refinery Hotel. Unfortunately our son had a most serious accident breaking his neck and back amongst other injuries. Lauren was just so helpful, very accommodating and friendly in every email. She replied so promptly you could believe she was waiting to help me. I really can't say enough about this Hotel and I so hope to one day be able to stay there. I know now that it will be a wonderful experience, because the Staff in a Hotel make your stay. Thankyou Lauren, you're a star.
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