My wife & I stayed at the Refinery for 3 nights in January.
We thought the hotel was lovely, as soon as we were welcomed at the front door upon arrival.
Extremely clean, with smart decor in the lobby & lobby bar.
The room was beautifully set out, and the bed, as mentioned in previous reviews, was extremely comfortable.
Great location, a few blocks from Times Sq, Macys, Empire State Building, Central Station etc.
The rooftop bar is very smart & we also enjoyed a lovely dinner at the Parker & Quinn restaurant.
The staff were very helpful & friendly at all times.
The only criticism I would offer is this: I had contacted the hotel prior to our visit to explain that the reason for our holiday was my wifes 30th birthday & I had basically asked for something to acknowledge this. When we arrived, there was no mention of it & I had to raise the matter myself later. After this, the hotel put some mini muffins & a bottle of wine in the room, with a note congratulating us on our anniversary(!). I would expect a slicker process from a hotel like this, and i felt a bit deflated on our arrival due to this.
That said, it is a top class hotel & I believe that this isn't the norm here.
We still loved the Refinery & we would definitely consider returning.
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