We stayed here in October 2013 for a friends 60th birthday weekend. I had booked the hotel on line and good thing I brought my confirmation with me! Our friends got a room, but my husband and I were told that because we were a " no show" the day before, that there was no room available for us! Well, after pulling out my confirmation and showing them that I was, indeed, arriving on the day I was meant to, the clerk said nothing, put her head down and found me a room! No apology, no smile, nothing!
Then, the day before we were to leave, we got a bottle of wine and a card welcoming some stranger to our room! Apparently, we had to check out! Ha! This is when I put my foot down.
I'm sure this was a one-off mistake in booking on their part, but it really bothered me about the attitude. And then to have a nice bottle of wine delivered to my room...for someone else! Why was I not offered anything for MY inconvenience.
We don't typically like this location (too touristy) but stayed here for the benefit of my friend who had never been to NYC. It was close to Times Square, Broadway and some pub style restaurants, but for the price of the room, I wouldn't stay here again.
For a real NYC experience! stay in Greenwich Village or Hells Kitchen. Ooh, or Chelsea! I now need another NYC fix!
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