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“Service over the top”
Review of Refinery Hotel

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Refinery Hotel
Ranked #24 of 467 Hotels in New York City
Certificate of Excellence
Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Service over the top”
Reviewed 1 March 2014 via mobile

You have to select this hotel when in NYC! From starting your day with coffee free of charge in the lobby, to a lovely glass of wine free of charge after a long day and super comfortable beds and lux linens this hotel offers the little extras to make you feel at home AND guarantee you will come back. Our group from Canada were extremely well treated. The staff here is superb. They really seem to care AND love this place as much as we did.

Stayed February 2014, travelled with friends
Helpful?
Thank hnairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Thank you for your thoughtful comments, Hnairnrand. We hope you will be visiting us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Los Angeles, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

This is a great boutique hotel to stay in for business or leisure with a great location (38th and 6th). I stayed here on business but I would recommend it to any friends or colleagues who are visiting NY. The service was very kind and sincere, while the hotel itself is quite new so everything was nice and clean. The bed was incredibly comfortable and the size of the room was actually quite spacious.
When I arrived, I felt sick from my taxi ride in from JFK as I'm not used to the aggressive driving, and Aziz the bellman expressed sincere concern and kindly offered me a Voss water! It made all the difference arriving to a hotel after a long haul.
My colleagues enjoyed the rooftop bar one one of the evenings as well, since half of it is enclosed and warm.
Also, they sent me an email so that i can check in before i arrived, and they texted me when my room was available and ready! Quite tech savy.
I will definitely be coming back to stay here again!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank emigoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Thank you for your review, emigoya. We are happy that you enjoyed the visit and we look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 28 February 2014 via mobile

Best new hotel in NYC.

I stayed this past weekend and everything was perfect. From the door staff to the front desk agents to the housekeepers, a truly wonderful experience.

Winnie's, Parker & Quinn and Refinery Rooftop great places to hang out and grab some drinks and food.

Will definitely be back!

Stayed February 2014, travelled solo
Helpful?
Thank JZinLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
We look forward to your next stay with us, JZinLJ, and thank you for your post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estero
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 February 2014

We had the best time at the Refinery Hotel in NYC. It was a very pleasant large room, the staff we were wonderful and the sky bar was exciting with great views. It was a little nosy the night before thanksgiving as we had a room on the street, but when we woke up to watch the Thanksgivng Day Parade on the TV we were amazed to find that we also could see some of the floats from our rooms window. It is centrally located and we felt safe at all hours of the day/night. We Had the best time and would recommend this hotel to anyone.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 28 February 2014
We value your recommendation, Ellen L, and thank you for your review. We hope you will be returning for a second visit soon.
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Dusseldorf, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2014

We had an unforgettable stay at the Refinery New York. Recommended to us by friends we tested it for the first time - and will never stay anywhere else in the future. The rooms, the food, the location are all wonderful - but the staff really makes the difference. Everyone was so friendly and welcoming, and we have never encountered such a high level of service anywhere else in the city. Especially Bassim, Albert and Basha treated us in such a professional and courteous way and we cannot thank them enough! Thanks to the whole team of the Refinery we had the perfect vacation and will surely (!) be back!!!

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank IlKna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 28 February 2014
Ilka K--we look forward to being your home abroad and thank you for posting.
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Queanbeyan, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

We stayed here for our trip to New York last November. This hotel is amazing and I would recommend it to everyone.
We travelled from Australia and all of the staff were so accommodating and really helpful in giving directions and advice.
My (then) boyfriend also had a lot of help from the staff as he planned a proposal on the rooftop terrace. He said they were all fantastic and helped him in anyway they could. A special thanks to Mimi who was his wing women in planning the whole night. They made the night so special and we wil never forget it.
Can't wait to return for a honeymoon!!

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Hbptraveller765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 27 February 2014
We wish you congratulations, Emily P, and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
2 reviews
Reviewed 26 February 2014

My wife & I choose the Refinery randomly and we were very impressed. Two blocks off Times Square, this is the perfect location and the service was excellent throughout our stay. We took the suite on the 12 floor and it was beautiful. I have been to New York many times in the last 30 years and to many different hotels all over the city but this one has something special. Obviously this hotel is very detail oriented and it shows. The terrace on the roof top is amazing, the bar at lobby level is also very nice and the decoration & furniture reminds me of Barcelona, Spain when we were there 3 years ago. I would recommend it to anyone willing to have a great gothic style hotel experience in New York.

Serge & Maggy
Montreal, Canada

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serge T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 27 February 2014
Thank you for your review, Serge T--we are always happy to have made a good impression and hope you will be making a return visit in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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