We were fortunate enough to stay in this lovely hotel for 2 nights at the end of our trip to New York and The Grand Cayman!!! From the moment we were greeted at reception till we got in the cab for departure to the airport , the staff were incredibly attentive, helpful, friendly, efficient and faultless!! My husband, 2 adult children and I had a superb stay at this hotel which we believe was a rare find in this amazing city!! From a great recommend of restaurant (Koi) by Albert at reception to the complimentary wine each evening in the foyer, to the amazing Basha who went over and above to look after us and accommodate our request ...a taxi large enough to take our family of 4 as well as a large amount of suitcases to the airport .... all the staff were truly amazing!
Just a small observation and not a criticism regarding the rooms on the city side is that they can be a bit noisy if you are a light sleeper in a city that never sleeps ( as is the case for most hotels in NY)!! This was the case for me but my husband slept soundly!! I have to say that it did not detract in any way from my stay at this wonderful hotel! Our two children had a room on the inside of the hotel away from the main street and it was incredibly quiet!
The hotel also has a rooftop bar which is totally brilliant for a relaxing drink... A gorgeous venue!! The only thing is that it is not always available to the hotel guests as it can be booked for private functions! Both nights we were there though the functions finished about 8.30 - 9pm and we went up for a cosy after dinner drink.
Truly wonderful stay and I would definitely recommend this hotel for anyone staying in New York! It will be the hotel we stay at during our next visit!
Thank you to all the staff at The Refinery Hotel!! Could not fault it! Well done!! Lizzie and Martyn.
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