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“One of New York's Gems”
Review of Refinery Hotel

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Refinery Hotel
Ranked #27 of 468 Hotels in New York City
Certificate of Excellence
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“One of New York's Gems”
Reviewed 2 March 2014 via mobile

We were fortunate enough to stay in this lovely hotel for 2 nights at the end of our trip to New York and The Grand Cayman!!! From the moment we were greeted at reception till we got in the cab for departure to the airport , the staff were incredibly attentive, helpful, friendly, efficient and faultless!! My husband, 2 adult children and I had a superb stay at this hotel which we believe was a rare find in this amazing city!! From a great recommend of restaurant (Koi) by Albert at reception to the complimentary wine each evening in the foyer, to the amazing Basha who went over and above to look after us and accommodate our request ...a taxi large enough to take our family of 4 as well as a large amount of suitcases to the airport .... all the staff were truly amazing!
Just a small observation and not a criticism regarding the rooms on the city side is that they can be a bit noisy if you are a light sleeper in a city that never sleeps ( as is the case for most hotels in NY)!! This was the case for me but my husband slept soundly!! I have to say that it did not detract in any way from my stay at this wonderful hotel! Our two children had a room on the inside of the hotel away from the main street and it was incredibly quiet!
The hotel also has a rooftop bar which is totally brilliant for a relaxing drink... A gorgeous venue!! The only thing is that it is not always available to the hotel guests as it can be booked for private functions! Both nights we were there though the functions finished about 8.30 - 9pm and we went up for a cosy after dinner drink.
Truly wonderful stay and I would definitely recommend this hotel for anyone staying in New York! It will be the hotel we stay at during our next visit!
Thank you to all the staff at The Refinery Hotel!! Could not fault it! Well done!! Lizzie and Martyn.

Stayed February 2014, travelled with family
Helpful?
Thank Lizzie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Lizzie B--thank you for your generous and thoughtful post, we hope you and your family will be visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,943 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (608)
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Bayport, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2014

Extremely attentive staff. The bellmen, Matthew and Basha, were particularly attentive, helpful, and friendly. They addressed us by name whenever we entered the lobby even though we were only there one night. The rooms were beautiful and spacious. Bed linens were plush and comfy. Free morning coffee was available in the lobby. Rooftop bar was beautiful and very happening. We will definitely return and recommend to friends.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Thank you for your review, Rosanne M--we are glad to hear you enjoyed your stay and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2014

I was in NYC for business and got to stay at this little gem hotel!! The location is great, the staff is very friendly, always helpful and caring!! Kudos to everyone at the Front Desk, the bellmen who braved the cold winter days to fetch cabs for us!!
The biggest thank you to Renata, at the Front desk who was willing to lend me her winter coat, since I was contemplating getting mine fixed!! That's what I call hospitality!
The rooms are spacious and comfortable, the restaurant is a nice and easy option, and the staff very nice. Finally the lobby bar and the rooftop bar are great options! Nice space and nice staff.
I would definitely recommend and go back to!!

Thank you to all!!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BibiMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Thank you for your enthusiasm, BibiMiami. We look forward to your visiting us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramat Hasharon, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2014

In the heart of Manhattan is a beautiful superb hotel... Fabulous atmosphere, stunning rooms, best service ever, makes you want to come back again and again and again! Bottom line... It has become our New York home away from home.

Stayed March 2014, travelled on business
Helpful?
Thank Mimi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Mimi S--we are always proud to be a home away from home and we hope you will be visiting us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk, Virginia
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 March 2014 via mobile

Long weekend in a cold and snowy New York. Where the Refinery was good it was very good. From the moment of arrival the door staff and the front desk staff were great, friendly and efficient. The room was well set out and equipped, the location ideal and the small gym clean and well maintained. Perhaps the highlight was the "Jazz Bar" by the entrance. Great atmosphere, attentive and friendly service and just the right touch. We quickly became regulars. Less good points. On one day getting our room serviced proved almost impossible and our experience of dinner in the restaurant on the night we used it possibly ranks with the worst I have ever been exposed to. A new definition of poor service. In both cases the hotel management took appropriate corrective action but the phrase prevention is better than cure springs to mind. Will we return. Yes. The good points outweigh the less good and we would like to give them a second chance. It could yet be great.

Stayed February 2014, travelled as a couple
Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
We are happy to hear that you enjoyed your experience overall and will be giving us another opportunity to show our dedication to customer care, PhilTSM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aventura
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 March 2014

Attentive service. Lovely and spacious rooms. Nice atmosphere. Staff was very pleasant . Restaurant food was average but overall met my expectations. Hotel is centrally located. Loved the complimentary wine glass touch. Would recommend to my friends.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
We greatly appreciate our guests' recommendations, Alisa B--thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2014 via mobile

You have to select this hotel when in NYC! From starting your day with coffee free of charge in the lobby, to a lovely glass of wine free of charge after a long day and super comfortable beds and lux linens this hotel offers the little extras to make you feel at home AND guarantee you will come back. Our group from Canada were extremely well treated. The staff here is superb. They really seem to care AND love this place as much as we did.

Stayed February 2014, travelled with friends
Helpful?
Thank hnairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 3 March 2014
Thank you for your thoughtful comments, Hnairnrand. We hope you will be visiting us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 468 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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