We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Refinery Hotel
Nearby Hotels
Room Mate Grace(New York City)(Great Value!)
US$205
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$195
Room Mate Hotels
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
The New Yorker A Wyndham Hotel(New York City)(Great Value!)
US$189
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$157
Expedia.com
View Deal
  • Restaurant
  • Room Service
Hotel Edison Times Square(New York City)
US$220
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$198
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness centre
Row NYC Hotel(New York City)
US$182
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$148
Expedia.com
View Deal
  • Restaurant
  • Bar/Lounge
The Westin New York Grand Central(New York City)(Great Value!)
US$382
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$350
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Crowne Plaza Times Square Manhattan(New York City)(Great Value!)
US$291
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$223
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Soho Grand Hotel(New York City)
US$353
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$333
Hotwire.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
YOTEL New York(New York City)(Great Value!)
US$209
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Millennium Broadway New York Times Square(New York City)(Great Value!)
US$400
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$250
Official Site
View Deal
  • Restaurant
  • Room Service
Archer Hotel New York(New York City)
US$331
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$299
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (4,500)
Filter reviews
4,500 results
Traveller rating
3,326
862
220
62
30
Traveller type
Time of year
LanguageAll languages
More languages
3,326
862
220
62
30
Show reviews that mention
All reviewsrooftop barparker quinnbryant parkhat factorythe empire state buildingcupcakesnew yorkmagnolia bakerygreat hotellive jazzhardwood floorsfashion districtboutique hotelhotel gueststimes squaregreat boutiquecomfortable beds
Filter
Updating list...
3,593 - 3,598 of 4,500 reviews
Reviewed 3 March 2014

Yes, the hotel is absolutely beautiful and the staff (bellmen, front desk) is incredibly friendly and helpful at any time.

And this easily makes you overlook the (little) things that aren't so perfect:

1.) When checking-in, our room wasn't ready and we were told to return in 45-60 minutes. But after one hour it still wasn't ready. We were asked again to wait, were temporally forgotten, although I received an email notification, that my room was ready. At two more inquiries we've always been told that the room is finally ready, but needs to be re-checked. But those re-checks, although there were obviously several, were not very thorough. The drawers in our room weren't clean a all. We found hair,fuzz and plastic foil.

2.) Housekeeping takes too long. The next day room wasn't made up before 3 pm, which is hardly acceptable. And again it wasn't very thorough.

3.) The room showed already wear and tear.

BUT our room, including the bathroom, was huge and very comfortable, with a fantastic view of the Empire State Building. Waking up at night and seeing the moon next to the Empire State Building is unforgettable.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pacha23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 4 March 2014

We are happy to hear we could contribute to an unforgettable trip, pacha23. My apologies for the inconvenience caused by the delays at check in and with housekeeping. We will be following up on your comments to ensure all issues are resolved for your next visit. We look forward to welcoming you back to Refinery Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

This place is a mess, i had several room issues, keys not woking, tbs turning on and off, and when i asked security to escort me to my room because i did not feel safe... they left me alone with the man i was there with who i asked for protection from.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Jordan Bennett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014 via mobile

Great prices and great service. They treat you like your a king, or queen add it may be. It starts when you arrive and doesn't stop there. Basha, or any of the crew take care of you're stuff and car, The rest of the check in our services through to the breakfast and dinner are also tremendous. Good prices and great service. Did i mention the rooms? Old and yet new, you will love them. They are likes new with Ann old world look. Not over done but enough to feel pampered. Try it, you will love it.

Stayed: March 2014, travelled with friends
Thank mjc1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 3 March 2014

We appreciate your taking the time to write, mjc1313. Thank you--we hope to see you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We were fortunate enough to stay in this lovely hotel for 2 nights at the end of our trip to New York and The Grand Cayman!!! From the moment we were greeted at reception till we got in the cab for departure to the airport , the staff were incredibly attentive, helpful, friendly, efficient and faultless!! My husband, 2 adult children and I had a superb stay at this hotel which we believe was a rare find in this amazing city!! From a great recommend of restaurant (Koi) by Albert at reception to the complimentary wine each evening in the foyer, to the amazing Basha who went over and above to look after us and accommodate our request ...a taxi large enough to take our family of 4 as well as a large amount of suitcases to the airport .... all the staff were truly amazing!
Just a small observation and not a criticism regarding the rooms on the city side is that they can be a bit noisy if you are a light sleeper in a city that never sleeps ( as is the case for most hotels in NY)!! This was the case for me but my husband slept soundly!! I have to say that it did not detract in any way from my stay at this wonderful hotel! Our two children had a room on the inside of the hotel away from the main street and it was incredibly quiet!
The hotel also has a rooftop bar which is totally brilliant for a relaxing drink... A gorgeous venue!! The only thing is that it is not always available to the hotel guests as it can be booked for private functions! Both nights we were there though the functions finished about 8.30 - 9pm and we went up for a cosy after dinner drink.
Truly wonderful stay and I would definitely recommend this hotel for anyone staying in New York! It will be the hotel we stay at during our next visit!
Thank you to all the staff at The Refinery Hotel!! Could not fault it! Well done!! Lizzie and Martyn.

Stayed: February 2014, travelled with family
Thank Lizzie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 3 March 2014

Lizzie B--thank you for your generous and thoughtful post, we hope you and your family will be visiting us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

Extremely attentive staff. The bellmen, Matthew and Basha, were particularly attentive, helpful, and friendly. They addressed us by name whenever we entered the lobby even though we were only there one night. The rooms were beautiful and spacious. Bed linens were plush and comfy. Free morning coffee was available in the lobby. Rooftop bar was beautiful and very happening. We will definitely return and recommend to friends.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rosanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 3 March 2014

Thank you for your review, Rosanne M--we are glad to hear you enjoyed your stay and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews