We stayed here for two nights on our way to Aruba. We arrived very early in the morning and needless to say the hotel didn't have a room ready. Nor did I expect them to. We went on our way to explore the city. When we arrived back at the hotel, late evening, to our delight the gentleman at the reception upgraded our room! The staff at this hotel and I mean everyone at this hotel were the best. Being that I myself am in the customer service business all the staff gave a five star service experience.
The hotel's location was close to everything we wanted to explore 5 minute walk to Macy's and Lord and Taylor department stores. If you like to walk it's a fifteen minute walk to Time Square. A five minute walk to the Empire State Building.
The room we had was spacious (for NYC standards) bathroom very clean that's a must for me.The bed was very comfortable for me not so much for my partner ( he has a bad back). The decor in the room is very modern with dark wood floors. The room we had gave us a view of the Empire State Building that was amazing!
If you prefer to stay at a hotel other than the many chain hotels in NYC, I highly recommend this hotel. You won't regret it.
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