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“Cool Hotel”
Review of Refinery Hotel

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Refinery Hotel
Ranked #27 of 468 Hotels in New York City
Certificate of Excellence
n tonawanda
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Cool Hotel”
Reviewed 2 April 2014

We stayed here for two nights on our way to Aruba. We arrived very early in the morning and needless to say the hotel didn't have a room ready. Nor did I expect them to. We went on our way to explore the city. When we arrived back at the hotel, late evening, to our delight the gentleman at the reception upgraded our room! The staff at this hotel and I mean everyone at this hotel were the best. Being that I myself am in the customer service business all the staff gave a five star service experience.

The hotel's location was close to everything we wanted to explore 5 minute walk to Macy's and Lord and Taylor department stores. If you like to walk it's a fifteen minute walk to Time Square. A five minute walk to the Empire State Building.

The room we had was spacious (for NYC standards) bathroom very clean that's a must for me.The bed was very comfortable for me not so much for my partner ( he has a bad back). The decor in the room is very modern with dark wood floors. The room we had gave us a view of the Empire State Building that was amazing!

If you prefer to stay at a hotel other than the many chain hotels in NYC, I highly recommend this hotel. You won't regret it.

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank iecNTonawanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 4 April 2014
Your recommendation means a lot to us, iecNTonawanda. Thank you for your post.
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014 via mobile

This was only my second visit to New York and whilst the first hotel I stayed in last year was 'adequate', The Refinery was excellent. From the friendly helpful staff to the comfortable luxurious rooms. The hotel is also extremelly popular both with guests and visitors to the bar and restaurants. I would definitely recommend this hotel and I will certainly be visiting again soon

Stayed March 2014, travelled on business
Helpful?
1 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 2 April 2014
We strive for excellent service every day, Jim C--thank you for your review. We look forward to your visiting us again soon!
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Chicago, Illinois
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 April 2014

We stayed at the hotel for one night during our honeymoon and fell in love with the hotel. The rooms felt quite spacious (for NYC), helped in large part by the very tall ceilings. The place was clean, refined, and luxurious without being ritzy or overdone. The decoration and details had a gorgeous antique flair (while likely being brand new). Our walk-in shower was amazing, and we loved the ample and adjustable lighting. The staff was even nice enough to give us a little cake and bottle of wine for our honeymoon. We definitely hope to come back!!!

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank pinkedlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 2 April 2014
We look forward to your next stay with us, pinkedlady, and thank you for your review.
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Bengaluru, India
Level Contributor
70 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 April 2014

The refinery theme of this hotel first appeared a litle odd for a hotel. But ultimately through the stay it was just perfect. The lobby and floor corridors would actually be quite hot but when entering the room it was nice and comfortable (don't know if it was part of the theme or just winter heating!) But very arty in the full layout. A good pub/bar on the top floor with many bouncers guarding the main floor. The theme continues in the restaurant for breakfast. Overall really nice. The only odd thing was that we had a room for 4 fuly paid for. But why would hotel policy have breakfast included for only two??
Otherwise a great stay.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank travellersimple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 1 April 2014
Thank you for your post, hotkitkatos. We hope you will be visiting us again in the future.
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Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 March 2014

We'd just like to thank the delightful staff of The Refinery for making our Mom's 83rd birthday visit to New York so memorable. From your consideration in accommodating us with early check in after arduous flights to the totally unexpected and wickedly delicious chocolate birthday cake (washed down with a beautiful bottle of Refinery red you left in for us). Thank you, thank you, thank you. We hope to return soon.

  • Stayed March 2014, travelled with family
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Helpful?
Thank dark_beeswing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 2 April 2014
dark_beeswing, thank you for your post. We are glad that everyone enjoyed the visit and we hope you all will return again soon.
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Geneva, Switzerland
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 March 2014

This personal, trendy and quality 5-star hotel is exactly in the right place - close to broadway/times square (but not too close). Staff is trendy, friendly and eager to help find the best solution for you. Nice restaurant, top concierge service and the rooftop terrace is very cool indeed. Rooms are spacious and comfortable. Clearly one step above the chain 5-star places in terms of accommodation, service and attitude. Good for business and pleasure! Enjoy. I for one will be back again!

  • Stayed March 2014, travelled on business
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Helpful?
2 Thank CH-traveller-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 1 April 2014
We look forward to your next stay with us, CH-traveller-2012. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 29 March 2014

Basha the hotel bellstaff/ front of door was a really nice person and always made us feel welcome, he looked after my inlaws needs too. we stayed for a total of 9 days. The cleaner of our room was a v. nice woman and really looked after the room, the other support staff were always delayed and it took several times of phonecalls for expample to just get a bulb changed.
location great, the room we were given was more than adequate in space. did not get to eat there as had many other palces to want to eat at in the 9 days we stayed at the hotel. unfortunatley i return thinking i have fully paid my hotel bill only to be greated by an additonal amount on my c/c statment without any expalaination form them to date..rather disappointed by that. As mentioend some of the staff were wonderful others let the sided doenm even though they were given a tip...

  • Stayed February 2014, travelled with family
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Helpful?
Thank raju b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 31 March 2014
Thank you for your kinds words regarding our staff, raju b. I am sorry to hear that our responses have not reached you--we will be sure to resolve any obstacle in our communication immediately.
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 468 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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