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“Top Spot to Stay!”
Review of Refinery Hotel

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Refinery Hotel
Ranked #29 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 8 April 2014

This hotel is just great. I have been staying there since right after it opened and enjoy each visit. Having worked in the hotel industry for a long time, I can be pretty demanding. But there are no complaints here. The staff is wonderful. They are helpful, friendly and happy. The rooms are extremely nice and very comfortable. And, you cannot beat the location. Don't want to go far for some fun--you can just go to the roof top bar. A favorite hotel in New York and I would not hesitate to recommend it, and have, to several people.

  • Stayed: April 2014, travelled on business
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Thank BCZ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 April 2014

We greatly appreciate your recommendation, BCZ2012, and look forward to your next stay with us.

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3,355 - 3,361 of 4,321 reviews

Reviewed 6 April 2014

The Refinery hotel in New York City is hands down the best in the business, period. I was blown away from the moment I first walked in the door, where the doormen with unmistakable pins greet you every single time and make you feel welcome. On the inside is the most fancy, sleek, and modern lobby in the entire city. That is where I was introduced to NYC's greatest hotel manager, Albert. Albert made sure any need I had was quickly taken care of, and was as friendly and professional as you could ever find. I was even given a wonderful glass of wine upon check-in. Upstairs in the room, I found the cleanest and slickest urban city hotel room I've ever seen. I truly felt like I was right at home. The LED lighting is too cool and all the knobs and switches for whichever light setting you wish is amazing. Back on your way down, each and every single floor has 2 cool chairs right by where the elevator picks you up, so you can sit and relax as you wait for your ride down. Albert again checked in with me and my group, double checking our experience was top-notch, which in every way, shape, and form absolutely was. At nighttime, the lights dim on the first floor lobby, setting the perfect mood before a fun night out in the greatest city in the country. Check out was a breeze, and the staff again was very professional and went above and beyond the entire time I was there. Special thanks again to hotel manager Albert for a truly world-class hotel experience I will never forget. You ARE the benchmark everyone else would be wise to look up to. Thanks again Refinery Hotel NYC!!!

Room Tip: 10th floor was fantastic
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  • Stayed: March 2014, travelled with friends
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3  Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 7 April 2014

Matt M--thank you for your enthusiasm and for taking the time to post. We look forward to your return visit.

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Reviewed 6 April 2014

This is a wonderful Hotel the atmosphere and staff are wonderful, a great place to stay in New York and would book this Hotel when in New York. We could not fault it this Hotel , from the moment you arrive you are made to feel like you matter. The doormen are fabulous and remember/greet you every time you pass in and out, and the reception staff are extrmemly friendly and welcoming they go out of their way to make sure you have everything you needed.

The owners of the Refinery Hotel and designers have put a lot of thought into creating a special atmosphere around the Hotel the attention detail is breathtaking, and is in all areas of the hotel.

The rooftop bar is special and well worth a visit for cockatails along with the lobby bar and restaurant which is another great place to drink and eat.

  • Stayed: July 2013, travelled as a couple
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2  Thank 792Carol_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 7 April 2014

Thank you for your post, 792Carol_H--we look forward to your next visit.

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Reviewed 6 April 2014

This hotel is absolute top for central NY location. All is great. Excellent design, extremely polite staff , super roof bar. You have ALL what you need. Room are spacious, and the place is super. Of course, all is expensive in the area, but still for hotel of such class, price was more than reasonable and correct. Super value.
Internet works perfectly without any code, tv as well, and all is around in walk distance. Absolutely place to stay, if you want good room,comfortable bed, original atmosphere,super service and pleasant time. I was so happy that we chosen this hotel amongst all possible, it was so nice.
Would highly recommend to anyone who goes to NY central. Thank you Refinery!!!

  • Stayed: April 2014, travelled as a couple
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2  Thank Tatyana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 7 April 2014

We greatly appreciate your recommendation, Tatyana G, and hope you will stay with us again in the future.

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Reviewed 5 April 2014

We were upgraded to a large suite with a sitting place, great design everywhere we looked and we were in the 11th floor. Our stay was comfortable & the staff went all the way to making things great for us! The only negative was that the kept forgetting to replace our coffee and tea capsules for the in room machine and there was a peculiar way of getting hot water in the shower which almost gave me a burn. Excellent restaurant inside the hotel where we ate the first night, very lively atmosphere, nice burgers and the best caesar salad ever!!!!! The location of the hotel is very central and we could go to most places on foot, Broadway shows just a 10 minute walk!!!

  • Stayed: March 2014, travelled as a couple
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3  Thank Kaleni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 7 April 2014

Thank you for your energetic review, Kaleni. We hope you will be making a return visit soon.

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Reviewed 3 April 2014

We stayed at the Refinery Hotel for four nights and could not fault it. From the moment you arrive you are made to feel like you matter. The doormen are fabulous and remember/greet you every time you pass in and out, and the reception staff are extrmemly friendly and welcoming - they go out of their way to make sure you have everything you need.

The hotel itself is wonderful. Someone has put a lot of thought into creating the right atmosphere - the attention to detail is great, and it's carried through to all areas of the hotel.

The rooftop bar is stunning - you must visit at least once for cockatails. The lobby bar is also fabulous, and Lorenzo who runs the bar on Saturdays is a great guy. We didn't eat in the restaurant in the evening, but wish we had...on our last mornnig we had breakfast there and the food was delicious.

Overall, we had a wonderful stay at The Refinery and wouldn't consider anywhere else if we return to New York.

  • Stayed: March 2014, travelled as a couple
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3  Thank S_J149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 4 April 2014

We look forward to your return visit and thank you for taking the time to post, S_J149.

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Reviewed 2 April 2014

The hotel is terrific and the staff provide excellent customer service. Though I didnt eat here some of my friends did and they really enjoyed the quality of the food. It stood out even in NYC which is not easy.

The only issue I have is with the bathroom. Let's just say they have not been designed with privacy in mind! It's a shame as it's a lovely hotel with lots of unique decor. However, fundamentally, a bathroom has to have an opaque door and should also be an enclosed space! We booked the queen room which was the cheapest. The better rooms didnt seem to have this issue. However, at over $200 per night the bathroom should be better.

Room Tip: See above - if you want a "conventional" bathroom - you may have to pay for a larger room.
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  • Stayed: March 2014, travelled with friends
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1  Thank Sheikh_Well
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 4 April 2014

Thank you for your review, Sheikh_Well. We hope you will be staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 471 Hotels in New York City
Price Range: £185 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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