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“Great hotel but.........”
Review of Refinery Hotel

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Refinery Hotel
Ranked #29 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 23 April 2014

We stayed at The Refinery Hotel recently for four nights. The hotel is trendy and modern, you feel like you are staying in a New York apartment. As has been said by previous guests the staff are first class, nothing is too much trouble for anyone, they are friendly and helpful and genuinely want to make conversation with guests. The hotel is perfectly situated for sight seeing. We had a room with a fantastic view of the Empire State Building which was a bonus. We ate in Parker & Quinn one night and it was good, they had a jazz group playing live which was great, lots of atmosphere and very New York. So here's the but it is not a very child friendly hotel. We travelled with our 10 year old son and they wouldn't allow him into either of the bars, after a long day walking around New York we would have liked to relax and have a drink in the hotel bar before dinner or bed but the only place we could do that was in the hotel restaurant sat at a table. So yes the hotel is excellent and yes we would definitely recommend it but something to bear in mind if you are travelling with children.

  • Stayed: April 2014, travelled with family
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3  Thank Joanne187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 24 April 2014

We appreciate your recommendation, Joanne187069, and hope that you will be visiting us again in the future.

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Reviewed 22 April 2014

We stayed here for 8 nights in April. Our stay was very comfortable. The hotel has free wi-fi which is extremely convenient for tourists. The roof-top bar is nice and the staff here is very friendly. The hotel smells really wonderful as you enter the lobby ! ( silly little detail but still) . Complementary coffee is served from 6.30 am to 10 am ( I think) in the lobby. Being a tea drinker, I do wish some effort should be made to keep some tea bags and hot water along side the coffee. How difficult is that? There is no black tea in the room service menu either, only green tea. So basically I had to change into outwear early in the morning and go to the nearest deli to fetch my wake-up tea and on some days it turned out to be a freezing cold walk. Perhaps Americans tend to be coffee drinkers but what about visitors from other countries? Also Im not sure this is a 5 star hotel? It definitely doesn't feel like one. In general we had a pleasant stay here and if you are not fussed about your beverage , you'll be fine too.

Room Tip: Do not choose rooms close to the elevators because music from the rooftop bar can be extremely loud.
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  • Stayed: April 2014, travelled as a couple
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Thank Saafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 24 April 2014

We are happy to hear that you enjoyed an overall pleasant stay, Saafari, and we will be sure to review our tea selections! We hope that you will be visiting us again soon.

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Reviewed 22 April 2014

I’m in NY often and stay in too many hotels to review one of them. This one certainly deserved a mention. There are way too many hotels all over NYC who try hard to fit in the "contemporary", "chic”, "modern" outfit. Refinery does all that with ease. From the time you enter the hotel, you are greeted with efficient, good looking bell staff who escort you to the front desk where you are welcomed by great, friendly, young associates. The music, fragrance and the general vibe in the air is positive and gives you the sense of assurance that you have made a good choice. There is a great bar in the lobby that serves delicious cocktails and if you still in a mood to hang out, head to the Refinery Rooftop where you have stunning views of the Empire State Building.
The rooms were large with 12 foot ceiling and well-appointed with “affordable” minibar choices. Macallan 12 years old (1/2 bottle) was $65. Thought that was a pretty good if you had friends over late at night. Room service is open till 1130 and we ordered some late night desserts and was delivered in a “to go” bag as they KNEW we had friends over who did not stay in the hotel. I feel it is these small, proactive touches that distinct the Refinery from its kinfolks that has come up in this hood in the last couple of years. I would return as I’m a fan of this hotel now.

Room Tip: Ask for the Atelier Executive Suite
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  • Stayed: April 2014, travelled solo
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2  Thank gumstrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 23 April 2014

Thank you for your review, gumstrip. We look forward to your return visit.

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Reviewed 21 April 2014

I travel a lot and I am in NYC all the time. This is the only place I will ever stay. Incredible Hotel. I do not have any complaints. The Staff the best ever and the rooms and environment are very comfortable.

  • Stayed: April 2014, travelled on business
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1  Thank Warren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 22 April 2014

Warren L--thank you for your review, we hope you will visit us again in the future.

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Reviewed 21 April 2014

We spent three nights at the Refinery and loved it! Roof top bar with a view of the Empire State Building is a must! Staff was very nice, helpful and the facility was clean, well maintained and eager to help. The room is a bit small considering the price - we had a king bed room that had a terrific shower and bathroom. Storage is a bit tight if you're bringing large suitcases -- we each had a carry-on-suitcase, so it was fine for us. It was near Broadway and many other sites -- cab fare is cheap if you choose not to walk. I would definitely stay there again.

  • Stayed: April 2014, travelled as a couple
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Thank mint427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 22 April 2014

We look forward to your return visit, mint427. Thank you for your post.

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Reviewed 20 April 2014 via mobile

Just in the past year, I've stayed at 5-star rated hotels in London, Florence, Las Vegas, and NYC, and the Refinery Hotel doesn't half meet their standards.

I booked a king room, looking to get a little more space. The first room I got seemed fine until I pulled back the sheets and was dismayed to see black scuff marks and a few hairs. The woman at the front desk was kind enough to switch my room, saying she had upgraded me to a larger room. I responded that I mainly care about the room being clean.

The second room was okay, but it exemplifies my experience with the Refinery Hotel; I find it to be mostly flash and little substance. Hip for the sake of being hip. Looking closely at the room, I note the stains on the sofa and on the curtains, stuff that doesn't work (desk outlets and iPod dock) and doesn't get fixed despite my request, a shower tap with no hot/cold indicators, a sink that doesn't drain well, limited and awkward lighting options. Not to mention the room (207) shares a wall with the gym, so it's not a quiet room.

Further, apart from housekeeping, the lady at the front desk on the first day, and this one nice doorman, getting help or acknowledgment from the staff is hit-or-miss. Today (my last full day) I was clearly looking for a taxi, and the doorman just watched me without any offer of assistance. I also tried to get a pre-dinner drink at the lobby bar and, despite 4 staff members having a chat with one another a few feet away, it wasn't until I approached them that I was told the bar was closed. Even then I got a rather dismissive response to a polite inquiry. (I note that because I travel alone a lot and look quite a bit younger than I am, I often have to overcome a weird prejudice, but not typically at 5-star hotels where a paying guest is a paying guest.)

Ultimately, I don't regret trying a new hotel, but I would not stay at the Refinery Hotel again, nor would I recommend it to anyone.

Stayed: April 2014, travelled solo
5  Thank Victoria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 21 April 2014

We value your feedback, Victoria J, and will be thoroughly reviewing the details of your comments as we continue to improve our service. We appreciate your time and hope that you will consider staying with us again in the future.

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Reviewed 19 April 2014

My wife, teenage daughter and I stayed at The Refinery in April 2014, basing our family vacation there. The hotel has been open for just over a year and still has that crisp ‘new’ feel about it. The refurbishment has been thorough and results in a boutique feel themed around the garment trade. (This is the garment district after all!).
Our room was large, spotlessly clean and even on the 8th floor had a good powerful shower with lots of hot water. If we have one criticism it was the lack of storage/hanger space. There were only a very few (and very small) drawers and the hanging space was no more than 18” in total. We were very much in jeans and‘t’ shirts but if you had a lot of formal wear on hand it would be difficult to store it. This wasn’t through a lack of space in the room; more a case of ‘form over function’. (This may just have been an issue with our room, perhaps given the garment trade theme the hotel could offer some small garment rails for those needing hanging space?).
We only used the restaurant once for breakfast which was OK, but this is New York and there are so many other options available that there’s no need to pay 4* prices. (If you are on a budget there’s a Pret’ on the corner and the Bryant Market across the intersection offers a hot buffet/ omelettes freshly cooked to go).
The hotel is really well located, 10 minute walk from Times Square and even less to Macy’s. Bus and subway connections are close by if you want to venture further.
The staff are really welcoming and everyone seems invested (including our cleaner); ask them about things and it’s ‘we’ not ‘it’ or ‘they’ when talking about the Hotel. I got the feeling that if they could help they would.
A highlight has to be the rooftop bar. Open most evenings and on weekends it offers entertainment (jazz whilst we were there) and stunning views of New York, particularly the Empire State building.
Would we stay again? Yes, absolutely. Would we recommend it to you? Yes so long as you don’t need to hang too much formal wear.

  • Stayed: April 2014, travelled with family
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2  Thank stan&gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 21 April 2014

We look forward to your visiting us again in the future, stan&gill. Thank you for your post.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 471 Hotels in New York City
Price Range: £188 - £420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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