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“Love this place!!!”
Review of Refinery Hotel

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Refinery Hotel
Ranked #27 of 468 Hotels in New York City
Certificate of Excellence
Frederick, MD
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Love this place!!!”
Reviewed 13 May 2014

This is the third time I've stayed at The Refinery and it is my favorite hotel in NYC. The staff are super-friendly and helpful. The rooms are clean and I always get an upgrade, if one is available. A special shout out to Mo for helping us at checkout! I'll be back ASAP!

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank kab2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 May 2014
Thank you for your enthusiasm, kab2828. We look forward to your next stay with us.
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3,945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (609)
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Huntington, West Virginia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

It was difficult to find a reasonably priced hotel for the time period I was in NYC for business, so paid a little more than used to. However, The Refinery was a great find. The room I stayed in was so quiet and comfortable - hardly any street noise. The staff was friendly and helpful, although I wasn't very needy. If you want to splurge they have all kinds of in-the-room treats available (although I did not partake in any of them), including a bottle of locally distilled whiskey, exotic waters and gourmet snacks. The amenities were all there (bathrobe, safe, hair dryer, nice soap,shampoos, etc.). I felt very safe there, as you needed your key to work the elevator - which was nice. Also, there are two bars and a restaurant right in the hotel. I visited the Refinery Rooftop, meeting a friend there. Very nice meeting place, with good drinks and views of the midtown skyline (including the Empire State Building). All-in-all a great place to stay!

Room Tip: away from the street noise
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  • Stayed April 2014, travelled on business
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Helpful?
Thank museumcurator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 May 2014
Thank you for your post, museumcurator. Your recommendation means a lot to us and we hope that you will choose to stay at Refinery Hotel during your next visit to NYC.
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Stockholm Sweden
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 May 2014

Had a great 4 night stay at Refinery Hotel. They have put alot of attention to every tiny detail in the design of the hotel. Everything top class. Frette bed linen, La Labo bathroom products, wall art, staff clothing, etc.

To generalize a bit, the style is a little to the "male" side. Industrial, exposed concrete etc. This might not suite familys with children for example. This is more of a hip/trendy hotel. The lobby bar and roof top terrace has a lot of visitors not staying at the hotel and can be a bit crowded at nights.

The service of the staff is top notch.

Great breakfast in the adjoining restaurant.

Beds very very comfortable!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Living_in_stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 May 2014
Living_in_stockholm, thank you for your review. We are glad that you enjoyed your visit and hope you will be visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, FL
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 May 2014

Just returned from a weekend trip to NYC and had an excellent stay at the Refinery! From the front doorman to front desk to manager, staff service is exemplary. They remembered our name from the moment we checked in - nice to walk through the lobby and be greeted by name. Room (king bed) was extremely clean, huge bathroom, beautiful floors and one of the most comfortable beds i've had in a hotel! Unfortunately we were so busy w/ our other plans that we didn't get to enjoy the amenities on site (lobby bar, restaurant or rooftop bar) but the atmosphere was wonderful! A hidden gem...would love to return! PS - We were on the fourth flood and never heard any other noise...that doesn't usually happen in NYC!

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Pugfather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 May 2014
We appreciate your posting, Pugfather. We hope you will be staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ATL GA
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 May 2014

The minute you walk in, you are greeted by the friendly, approachable staff and treated to a stress-free, simple check-in. The lobby and downstairs bar area are cool, quiet, and sleek and that vibe extends up to the rooms. Clearly renovated with a sympathetic eye, they are streamlined and impeccably clean, the beds are oh-so-comfortable with quality linens and I loved the toiletries suppled in the bath.
I stayed over a weekend and did not visit the rooftop deck, though apparently it is very popular with a pretty constant line in front of the hotel waiting entry.
I found the location ideal, 2 blocks south of Bryant Park with easy walking access to the theater district, Times Square or Grand Central for great subway connections.
The Refinery very much deserves its high rating and I would return in a NY minute!

Room Tip: If you are on a higher floor, a room toward the back will keep away the rooftop bar noise
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  • Stayed May 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank lanacaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 May 2014
Thank you for your review, lanacaine. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 May 2014

Hotel was lovely , and the rooftop bar was amazing . Great central location to explore New York . The service was good however we did not get greeted with a complimentary glass of wine like some guests . I would stay here again for sure

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank KalkanForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 13 May 2014
Thank you for your review, KalkanForever. We hope you will be staying with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

Having sampled many of New York's boutiques, The Refinery is amongst the best. Slick, fun and with an excellent vibe. The staff was accommodating, pleasant and approachable. Room cleanliness outstanding and the location superior.

And yes, there is noise. It's New York folks. Closer to the street means some noise, but it also means a better and more local experience. And this is a thoughtful renovation in a historical building.

We would return in a heartbeat.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorenzo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 13 May 2014
We look forward to your return visit, Lorenzo L--thank you for your post.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 468 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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