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“Great atmosphere, service and location”
5 of 5 bubbles Review of Refinery Hotel

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Refinery Hotel
Ranked #25 of 467 Hotels in New York City
Certificate of Excellence
Ohio
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great atmosphere, service and location”
5 of 5 bubbles Reviewed 7 June 2014

We were here on vacation. The hotel service was great, the rooftop terrace bar has a wonderful view and atmosphere. The decor is beautiful and room amenities are what you would expect. Can't beat the location either. It's an easy walk to Broadway, Rockafeller Center, Radio City Music Hall, etc.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhotographyNut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 9 June 2014
Thank you for posting PhotographyNut. We look forward to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,862 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (597)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 June 2014 via mobile

This is a very stylish midtown hotel. It has a "hip", industrial feel to it, which we really liked.
We thought our room was a bit too small, but then again this is New York and we went for the cheapest room category..
We thought the free coffee to go in the Lobby added a very nice touch - you grab your coffee and are ready to explore the city.
What we really liked was the rooftop bar. It's a very nice space, and we enjoyed having a lively open air bar right in our hotel..

Stayed May 2014, travelled as a couple
Helpful?
Thank EdTheEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 9 June 2014
EdTheEd, thank you for your review. We are so happy to hear you enjoyed Refinery Hotel and are looking forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 June 2014

I have to admit to being a review reader rather than a writer, but having returned from NYC this week I am compelled to write a review for this particular hotel. Quite simply it's excellent!

You may expect the atypical hard-faced 'New Yoika' team to be running this hotel, but it's the complete opposite and a welcoming surprise.

Not only is the hotel chic, it's also comforting and welcoming. From the bellhops (Hi Patrick & Basha!) to the concierge and the housemaids, (whoever services room 1009 is very kind and friendly)

Our Scottish group of girls were welcomed, wished Happy Birthday, Greeted and adieu'd as we came and went during our stay.

Rooms are spacious & clean, Rooftop Bar is totes Frabjous too!

Location is advantageous for landmarks - and for fabricaholics like me W38th street is the place to be!!

Pricewise, as us girls shared a spacious room, it worked out to be a great worthwhile deal

Loved it - thank you guys xx A. Alexander

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 9 June 2014
Thank you Amanda A for your kind words about our staff and our location! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 June 2014

Lovely hotel with impressive attention to detail on all fronts - service, interior, amenities etc. The staff were really accommodating of any of our requests, the food in the restaurant was great and the roof top bar is special! Tricky to get a table if it's good weather though so would recommend booking in advance if you know you want to check it out.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 9 June 2014
Thank you Rachel S for your kind words regarding our service. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014 via mobile

I stayed at The Refinery Hotel for 5 nights from 29th May with 4 other family members. We travelled from Scotland for some special birthdays. The hotel is in a perfect location, the rooms are bright, modern, spacious & clean. The decor in lobby, restaurant & rooftop bar is really cool. The staff were very nice during our stay, especially the woman who cleaned our room on the Sunday & the doormen Basha & Patrick, who were fun, helpful & always looked out for us. There was also a birthday cake from Magnolia Bakery delivered to our room. All this helped to make our stay a special one. Would definitely recommend & stay here again.

Stayed June 2014, travelled with friends
Helpful?
1 Thank ktcheeky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 6 June 2014
ktcheeky2, thank you for your review and your kind words about our staff! We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014

I am just home from a 5 night stay at the Refinery Hotel. I was there with three of my cousins and my Mother to celebrate my and another cousin's 40th birthday. We arrived and the staff straight away wished us a happy birthday and checked us in with no problems - we even got a birthday cake from the Hotel which was a really nice touch. The staff were just amasing and helped us out at all times especially Basha and Patrick - my Mum definatley had a soft spot for them!! hahaha
On the whole I would recommend this hotel all the time when speaking to people about my trip. Great location, clean, roof top bar was jumping every night and very friendly staff.
What more could you ask for?!

Room Tip: Wouldn't go to the 11th floor would be too much noise from the RoofTop Bar
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VANdrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 6 June 2014
Thanks VANdrew, for your kind words about our staff and space. We hope to see you back here with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

I stayed at the Refinery during spring break this year and found the hotel to be a great little boutique hotel located in the center of Manhattan. The lobby smells amazing when you enter (I even asked what candles they used for the lobby…they are Lafco candles and the scent is Beach House btw if anyone was interested…) The doormen were always smiling and did their best to help you with your luggage, which was very much appreciated. The check in process was pretty smooth.
The room was very lofty, considering that you are in NYC. The bathroom was small as expected but you do get Le Labo toiletries which is a great plus. The door to the room is like a safe door…It weighed tons and tons. I felt like I was getting my days work out just opening the door but hey! it felt secure. I had no problem with the street noise and the bed was comfortable.

Funny story, my friends checked in a day after me and for the same type of room. Since english was not their first language, I helped them check in… and guess what… they got a upgrade to the best suite in the hotel! I was like…what about meeeee?? Hahahaha of course I was happy that they could enjoy the hotel as well but it was kinda awks.

Overall it was a good experience and I was not disappointed by anything. Would be back again

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kain P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 4 June 2014
Kain P, Thank you for your review and kind words. We look forward to welcoming you back here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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