We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic So well looked after!”
Review of Refinery Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Refinery Hotel
Ranked #30 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 16 June 2014

From the moment we stepped through the door we were well looked after. I went with my mum for her special birthday and the staff couldnt do enough for us. Very welcoming and warm ambience and the reception smelt great with the scented candles which were a lovely touch. Room was very spacious, beds and pillows comfortable and room was imacculate they even had a birthday cake for mum on arrival - a very thoughtful touch. Concierge were fantastic and extremely helpful and there were a number of occassions we needed their help! and the door staff couldnt do enough for us. Location was great for all the sights, bar and rooftop terrace excellent and restaurant in the hotel was delicious. We will definitely be going back again a cant wait.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dmajor67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 17 June 2014

Dmajor67 we are thrilled that you chose Refinery Hotel to celebrate your Mum on her special birthday. Thank you for your comments we look forward to welcoming you back for a return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (4,207)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,108 - 3,114 of 4,208 reviews

Reviewed 15 June 2014

Beautifully appointed rooms at a very good value for the location. Spacious rooms with 13 foot ceilings with huge windows looking south to Empire State Building.
Small problem with billing (billed for mini-bar items that weren't used) which was slow to be resolved.
Room breakfast service wasn't great. Delivered with paper cups, plastic serving -- at full service prices.
But overall, you get a cutting edge design room at a very reasonable price for midtown.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pv1585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 17 June 2014

We are delighted you enjoyed your stay, pv1585, and thank you for your review. We will be following up on these details and look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Found Refinery via Priceline and so got a room for about $280. It was a good value for NYC at that price. Clean, quiet, new and great restaurant. Close to the subway and Times Square. Would stay there again.

Room Tip: Higher up is always better in the City!
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SebGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 17 June 2014

SebGo, thank you for your kind words we are happy that you found us. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Our first time there. Staff is wonderfully accommodating. Rooms are lovely and, except for forgetting the red onion and capers on my salmon breakfast, they scored a perfect 10! Rooftop area is grand. Don't miss it!

Stayed: June 2014, travelled as a couple
1  Thank DrDianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 16 June 2014

Thank you for your review DrDianne. We appreciate your recommendation and kind words. We look forward to you staying with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Fantastic Hotel great location excellent bars and restaurant not forgetting the roof top bar etc staff were very helpful had a great time. Easy reach of trains hop on buses which were great value and theatre and restaurants.

Room Tip: room 1101 is excellent
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Buckto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 17 June 2014

Buckto your kind words about our staff, our location, and our rooftop means a lot to us. We hope to see you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

We chose this hotel rather than another because of its rooftop lounge where we thought we could enjoy a drink after our long days visiting NY. We stayed 4 nights at the hotel and of the 4 nights, the rooftop was closed 3 on 4 nights and the only night open to the hotel guests, it was crowded. We complained at the concierge and we could finally access the rooftop the evening before our departure between 10:35pm and 10:50pm, then we were asked to leave the rattan seats because they wanted to tidy up the place. We took the hotel program with us and we can see from it that between June 2nd and 15th 2014, the rooftop is closed to hotel guests 9 nights on 14!!
Also, the freezing cold Air Conditioning made it difficult to stay in the hotel restaurant or at the bar, so basically, once back at the hotel, the only alternative was to head back and stay in the hotel room, where you can open only about 20cm of your window.
On the good side, the staff was extremely nice and helpful. The room was comfortable and since we mentioned that we were on our honey moon, the hotel provided a bottle of white wine and a cake in the room.

Room Tip: ask for a room as high as possible to reduce street noise! 12th floor is the highest.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 17 June 2014

Christian L, your thoughtful comments regarding our staff mean a lot to us. We are actively addressing the topics you have brought to our attention, and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

We stay at the hotel 3 nights .we stayed at many hotels in Ny and we never hade such a grate service.
The staff were so nice and made our stay so pleasant starting with the doormen, the reception everyone in the hotel greeted you. A lovely, modern hotel, with lovely staff. But It was a little nosy ,a lot of parties on the roof bar. We come to Ny 10 days a year ,usually
We do not like this location but we hade
an incredible stay at Refinery. We will be back.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank leonesko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 13 June 2014

Leonesko, we hope you will be returning soon and thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Archer Hotel New York
Archer Hotel New York
#16 of 469 in New York City
3,141 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 469 in New York City
3,745 reviews
Midtown
Library Hotel by Library Hotel Collection
Show Prices
Show Prices
Show Prices
Midtown
the Quin
the Quin
#41 of 469 in New York City
2,917 reviews
Midtown
Langham Place, Fifth Avenue
Langham Place, Fifth Avenue
#19 of 469 in New York City
2,289 reviews
Midtown
1 Hotel Central Park
1 Hotel Central Park
#23 of 469 in New York City
1,410 reviews
Show Prices
Show Prices
Show Prices

Been to Refinery Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #30 of 469 Hotels in New York City
Price Range: £191 - £517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Southall Travel, Odigeo, Expedia, Hotels.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Refinery Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing