We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant stay”
Review of Refinery Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Refinery Hotel
Ranked #28 of 467 Hotels in New York City
Certificate of Excellence
Cooper City, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pleasant stay”
Reviewed 5 July 2014

Nice location staff friendly overall excellent rooftop very nice only negative was street was somewhat noisy even though we were on 4th floor restaraunts appeared to be nice however did not eat there bell men and security friendly and go out of their way to assist/answer questions

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 424michaele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 7 July 2014
We are pleased to hear you enjoyed your stay with us, 424michaele. Thank you for your review. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,014 reviews from our community

Traveller rating
    2,942
    802
    197
    48
    25
See reviews for
971
1,425
157
728
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (620)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Pittsburgh, Pennsylvania
Level 1 Contributor
4 reviews
Reviewed 3 July 2014

As everyone says, the staff is friendly and helpful. The hotel is well located. The king bed room is fine for one person since there are not many drawers to hold your clothing and the drawers they do have are small. My wife and I had difficulty setting out our toiletries in the bathroom since there is only one sink with a minimal amount of space. It would have been very helpful had there been an additional shelf in the bathroom. It also would have helped if there were a few hooks to hang the bathrobes as well as the wet towels we were encouraged to use a second time to "save the planet." The room did have style and was very quiet except when the fire alarm went off in the entire hotel and awoke us at 3:30 am. We're were told the next morning that it was set off when a guest was smoking in his room. They should find a way to mitigate that without disturbing every guest in the hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jfrank2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 26 August 2014
Thank you for taking the time to post, Jfrank2014. We appreciate your comments and have actively addressed the hitches you brought up in your review. We hope to welcome you back soon for renewed experience of Refinery Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 July 2014 via mobile

Husband and I stayed for an anniversary trip. Good size rooms for NYC. Staff is very helpful and young. Roof top bar is amazing, but they question everyone who enters, there should be a separate elevator for hotel guests cause once you say you are staying at hotel they let you straight up. Rooms are noisier by street, but that's to be expected in NYC. Excellent location, walking distance to Times Square and Bryant park. Convenient subway station also. Easy to grab a cab from hotel too. Can see Empire State Building from some rooms. Overall highly recommend for location and comfort of stay, you're right in the middle of everything!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Mere86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 7 July 2014
Thank you for posting Mere86, we appreciate your feedback and hope you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gulf Coast
Level 6 Contributor
166 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 July 2014

This hotel experience was one of the best we have ever had!!! Greeted at the door very welcoming staff, Registration was seamless as we were met by very efficient and affable staff. Checked in quickly and off to our room with a glass of wine provided by the Hotel. The Room was wonderful! Very well appointed and space used very well. The bed and pillows were of a very high quality and extremely comfortable.

The bathroom was very large and the Toiletries were first class. We had a mini bar with a great selection at our disposal. (for a fee of course) we were in room 1009 which was right by the elevator from Thursday June 26-Monday June 30. I will request this room again. Never did hear one bit of noise from the elevator only from outside in the streets on occasion. HOWEVER with your toiletries comes a pair of ear plugs should you need them! However we certainly did not need them.
The air conditioner worked very well and kept us nice and chilled! We did not get to really go to the Rooftop Bar to hang out because it apparently it is a very popular place! We could have made a reservation but never did, however before leaving we were allowed to take a few pictures up there GORGEOUS! The Hotel Bar is also a very nice place to hang out, we hung out there a while late Thursday night and the bartender was so congenial. I cannot speak highly enough about this hotel and the staff. I wish I remembered all of the names but definitly want to speak of "Livingston" it felt as if he were an old friend, he has a great friendly disposition and was very helpful! We were called by our name too by the staff. The door guys also were exceptional in helping with taxi's and directions everything. The staff at a business such as this can make or break your business and I guarantee the staff at the Hotel treated this business as if it were their own. Can't wait to go back and will be staying here again, if we can get a room!

Room Tip: We didn't really have much of a view in room 1009 but we were right by the elevator which made...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GulfCoastNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 7 July 2014
Thank you for your thoughtful review GulfCoastNikki. Your compliments to Livingston and the rest of our staff are much appreciated. We hope to see you back here soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dartmouth, Massachusetts
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014 via mobile

My fiancé and I stayed at the Refinery Hotel from 6/28-6/30
From the moment we walked in till the time we walked out to leave was a perfect experience!
The hotel was excellent! The staff was great. Everyone friendly and helpful. Seems like there's staff everywhere too! So it's not like when you need to speak to someone it's difficult to find staff right there to help. The rooms were very nice and trendy. The only draw back is we were on the 3rd floor and close the the street. And it was really noisy! The rooftop bar was really nice and the view of the Empire State Building was spectacular! The top was lit in rainbow colors because it was Gay Pride that weekend! So cool. Overall the hotel is excellent and hopefully they won't change a thing!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 2 July 2014
Lisa d, your kind words about our staff, and our rooftop means a lot to us. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davie, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

This is one of the most professional and helpful hotels,my family and I have stayed in. The staff went above and beyond to make our stay very special. The rooms are exceptionally clean and spacious and the hotel itself with it's rooftop bar is simply spectacular! We will be staying here again in August and can't wait! Thank you again Refinery!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kbase90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 2 July 2014
kbase90, we are delighted that you and your family enjoyed your stay at Refinery Hotel. We look forward to seeing you again in August!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nice, France
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

Stayed one night with husband and teen age kids. The room was big and spotless and very cool! Modern and clean with hard wood floors, a great bathroom, and comfy beds. The staff were great....friendly, down to earth people...the opposite of a stuffy hotel. Visited both the roof top and the restaurant. The restaurant food was wonderful! The rooftop was beautiful, but the bartender had an attitude. I will absolutely be staying again...this place is fantastic!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rlkthkkrkcak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 1 July 2014
We are happy to hear your family enjoyed their stay with us, Rlkthkkrkcak. Thank you for your kind words. We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Archer Hotel New York
Archer Hotel New York
#17 of 467 in New York City
2,973 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#11 of 467 in New York City
3,623 reviews
Midtown
Langham Place, New York, Fifth Avenue
Show Prices
Show Prices
Show Prices
Midtown
Library Hotel by Library Hotel Collection
Midtown
The Knickerbocker
The Knickerbocker
#67 of 467 in New York City
2,060 reviews
Midtown
the Quin
the Quin
#42 of 467 in New York City
2,745 reviews
Show Prices
Show Prices
Show Prices

Been to Refinery Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Southall Travel, Agoda, Hotels.com, TripOnline SA, Ebookers, Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your Refinery Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing