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Refinery Hotel
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Reviews (4,501)
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3,326
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Reviewed 10 July 2014 via mobile

I had the opportunity to visit the refinery hotel last month while in town on business

Pros:
Cool, hip, and great views

Cons:
Expensive, un attentive staff, small rooms

My advice is to drop by for a drink (if you are deemed worthy by the bouncer) and move on. There are cleaner and more unique hotels in the city.

Stayed: June 2014
2  Thank HoldenBea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 30 July 2014

We are so sorry to hear that you were disappointed with your experience HoldenBea. Thank you for taking the time to bring up these issues you had during your stay. We are actively addressing these matters and hope that you will return to Refinery for a revived experience of our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

The ambiance of the hotel is great, the staff is friendly and helpful, but if you are not used to too soft beds it is hard to get a good nights sleep. Watch out for rooms overlooking 38th - very noisy.

Room Tip: Ask for a room away from the street.
  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank charger61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 30 July 2014

Charger61, your thoughtful comments regarding our staff and ambiance mean a lot to us. Thank you for your feedback regarding our soft beds, we now have bed boards available for guests who prefer a firmer surface to sleep on. We hope this will encourage you to visit us again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Loved this hotel. Recently opened when went so a few "kinks" but the rooms were unusually spacious and well decorated for NYC! The service was also great - although please remember to ask for a Keurig in your room - I missed that one! The rooftop bar was quite busy but fun. Great people watching. My only complaint and not the worst thing since everything is relatively close is that the area is not my favorite!

Room Tip: Get the deluxe double double - two queen beds!
  • Stayed: January 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank RBT-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 10 July 2014

Thank you for your review RBT-Traveler. We are happy to hear you enjoyed your stay with us and look forward to your return visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The Refinery Hotel offers excellent service and beautiful and, for a city, spacious rooms. The rooms are luxurious and well appointed and I had a very comfortable stay indeed. My only disappointment was that I could not stay longer, but I would recommend it to anyone. It's location is excellent too, which is a bonus.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank RJK-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2014

Thanks for your kind feedback on our rooms and space RJK-traveller! We hope to see you back here soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The king and double rooms are decent sized with plush beds and good bathroom set ups. The staff is friendly and the two dining rooms are both much better than typical hotel eateries. The bar lounge had some good light fare and the pianist and singer were terrific. I think the lobby temperature is kept unusually cool for an unknown reason (we have stayed at the hotel during two different seasons and found the same rather breezy temperature) and the bathrooms are smallish for 2 people's use. I enjoy having complimentary bottled or filtered water in my room, but this hotel does not include it. Location and very comfortable rooms will keep me returning when the rates are priced competitively.

Room Tip: Higher floors are less noisy
  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank food4thght
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded 9 July 2014

Thank you for your review food4thght. Your recommendations are important to us and we are happy that you enjoyed your overall experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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