All of the reviews that speak about the friendly service are spot on. The moment we arrived, every single staff member was friendly and in good-natured, unlike some of the "forced-friendliness" that you may feel in more upscale places. We were each offered a glass of wine when we checked in!
We loved our room: high ceilings, super comfy bed (I had one of the best sleeps I've had in a while), great decor.
The rooftop bar was a lot of fun as well. When we arrived there was a line to get to the rooftop bar but as hotel guest we did not have to wait in line.
There's a coffee place right across the street, and another one a block away (coffee is important to me). Easy neighborhood to walk in.
Highly recommend this hotel! One of the best/easiest in terms of location and friendliness of staff I've stayed in, in NYC.
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