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“Refinery needs refinement-a mixed bag for me!”
Review of Refinery Hotel

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Refinery Hotel
Ranked #24 of 467 Hotels in New York City
Certificate of Excellence
New York City
Level Contributor
113 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Refinery needs refinement-a mixed bag for me!”
Reviewed 23 August 2014

I was soooo excited about staying at The Refinery! I've been to the rooftop many times, love the decor and design. Also, a five star rating on Trip, plus ranked #15! I'm a tough critic though, and an extremely experienced hotel afficionado. Firstly, I will definitely give the staff 5 stars-from my check in, and throughout my stay, I found the staff to be extremely courteous, accommodating, and attentive! Bravo to every staff member I encountered. The hotel itself, facility, and common spaces-definitely four stars! Very well maintained, nice decor, great design. The most disappointing factor-the rooms!? Small, cold, functional, with little charm. Also, hotel construction going on across the street, and apparently, no room is exempt! (I tried to move). Requesting, as I always do, a high floor, quiet room, I was placed on the floor below the rooftop action, with my window next to hotel construction, which went from 7a-8p. I know I'm not supposed to be in the room, but recovering from a non-contagious virus, I was in the room more than usual! The noise and the cold, uncharming room, definitely a downgrade!
The restaurant I liked, room service, nice, but if you don't like the rooms, and you can't sleep, its definitely a mixed bag-

Room Tip: No room is exempt from construction noise, apparently!
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  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank keentraveler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post, keentraveler30. We are happy that you found our staff courteous, accommodating, and attentive. We are so sorry to hear about the noise you experienced. Your comments are very helpful as we continue to improve, we hope that you will consider staying with us again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (603)
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2014

A nicely redone historic hotel close to the theatre district. The chic decor was surpassed by an uncharacteristic friendliness not usually found among people of NYC. They immediately offered a glass of wine as we finished check in. Each staff person was zealous in assisting us with bags, cabs, the rooftop club ( too noisy for us but not for the 20 something's). We will stay again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DowntownDame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 25 August 2014
Thank you for your review, DowntownDame and thank you for recognizing our staff's fantastic work. We look forward to your next visit!
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New York
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 August 2014

Stayed here with my husband for two nights; the rooms were chic with incredibly comfortable beds and a great bathroom. However, the noise was unbearable. The windows must not be insulated and it was like the street noise was right in the room. Thankfully we were able to switch to an interior room for the second night and had a much better sleep as it was very quiet. I also did not love the lobby, or lack of one and felt the staff was not that friendly, it is as though they are trying too hard to be hip. We also tried to sit at the rooftop bar but did not have a reservation, not ideal. Overall, we liked the Refinery but did not love it.

Room Tip: Interior room!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank jmhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 25 August 2014
We appreciate your feedback, jmhc, and will be reviewing these details with our team as we continue to refine and improve our service. We are truly sorry for any disruption you had during your stay and hope that you will choose to stay with us again in the future.
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Bilthoven
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 August 2014

The staff, the location and the ample rooms and comfortable beds are the best in town. We just got home after a 4 weeks vacation that started in New York. We had such a memorable time in the Refinery and we want to thank all the staff for our pleasant stay in the city!!
Special thanks for Chris and Basha!!
We would recommend this hotel to all our friends.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank anitahoogendoorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 21 August 2014
You are very welcome VanderHeijden! Thank you for recognizing our teams hard work, we are always happy to provide our guests with a memorable stay in the city.
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New York City, New York
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 20 August 2014 via mobile

We had a great stay at the Refinery Hotel. Everyone on the hotel staff was very friendly. We had a king size bed in our room and plenty of space. The bathroom and walk-in shower was large. The room had a great layout. We also liked how you could change the lights in the room from bright to relax. We ate breakfast at the hotel restaurant and had a really good meal. This hotel is close to everything and we look forward to our next visit!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Scott&Stacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 August 2014
We are so happy you consider us your favorite, Scott&Stacey. Thank you for your review. We can’t wait to have you back again for another memorable stay!
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Vancouver, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 August 2014

We couldn't have chosen a better hotel for our first trip to NYC this summer. The hotel is centrally located in the Fashion District and close to Grand Central Station. Despite this being a trendy, hip place, the staff exhibited none of the snootiness often associated with happening places. The staff were extraordinarily friendly and helpful - all of them. We were also pleasantly surprised by the spaciousness of our room. The bathroom was gorgeous - a true spa treat, outfitted with Le Labo amenities. Absolutely would stay here again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Pharmagirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 August 2014
Your kind words are much appreciated, Pharmagirl12! We’re so happy you enjoyed the room and noted our special Le Labo amenities. Our team cannot wait to welcome you back to Refinery Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 August 2014

My husband stayed here for business and then myself and two young daughters met him for a long weekend. We had a great stay. The staff is professional and kind. The location is great. The view from the roof top bar is amazing. Beds were comfy. Couldn't have asked for anything more.

Room Tip: We had a view of the Empire State Building, if you want a quiet room, should ask for an inner room...
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Kristine72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Taormina, General Manager at Refinery Hotel, responded to this review, 20 August 2014
So happy that you and your family found us, Kristine72. We thank you for posting and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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