We chose The Jade because of its close proximity to our son's new dorm at NYU, and due to the great reviews here at Trip Advisor. However, we will come back as often as we can because of the STELLAR customer service! We were here during NYU's move-in weekend and the hotel was very busy, yet every single staff member we encountered had a big smile, answered questions intelligently, and just basically went out of their way to make sure we felt special. From our first encounter with Irving dashing out to get our bags from the car, to Joe at the bar giving us great restaurant advice, to Jackie and ALL the front desk staff and front door staff making sure we had everything we needed - I just can't say enough about what a fantastic experience we had! Kudos to the management for hiring such friendly and helpful professionals. You have a great team!
We stayed four days and three nights, and are extremely pleased with the value and service that The Jade provided. Beds were super comfy and hard to leave in the morning! Yes, the rooms aren't giant, but ours was big enough for 3 people, spotlessly clean, well-appointed, and the Deco touches are to die for. This is NYC and the rooms were just as nice or nicer than places we've stayed in previous years. Yes, the showers do leak a little on the tile floors because of the solid glass decorative wall, but the heat and water pressure are fabulous. It was very hard to take a short shower because it felt so good - just what was needed after hours of walking! Terrific shampoo/soap/lotion, too. Just throw down the bath mat that's provided and no big deal. Best water pressure in NYC!
Elevators could be a bit slow, but we were up and down to our room on the 7th floor very often, and only had one experience where we had to wait a bit. Really not a problem for us, and certainly not worth complaining over in light of how fantastic the rest of the experience was.
The restaurant is very tasty - we ordered the salmon on bruschetta from the bar and it was delicious and was served promptly. The only less-than-stellar experience was the breakfast on Sunday. Service was a bit slow, and breakfast for 3 was $100 with tip and no cocktails, just water and coffee. It was good, but not $100 amazing. The restaurant wasn't crowded (4 tables) but food took between 30 - 45 minutes to arrive. Probably will skip that next trip - perhaps dinner is different. Our appetizer at the bar was fantastic, so I know the kitchen is capable of great things.
Because there WILL be a next visit - as soon as we can schedule it! The Jade is in the best location in the Village - a 3 minute walk to 6th and every possible drug store, restaurant, cabs and shopping you could need. Five minutes over to 5th, less than 10 minutes walk to Washington Square, Union Square and subway stops. Highly recommend the delicious family Italian across the street, Da Andrea, for terrific service and affordable, scrumptious food.
Overall, I would rate the Jade a 9.5 out of 10 due to the staff's unfailing friendliness, great location and general cool Deco vibe throughout. Breakfast was the only slight negative. We plan to visit our son at NYU as often as possible, and in The Jade, we have found the best NYC/Village hotel! No need to look further. We are extremely satisfied, found it to be a great value, and cannot wait to return!
- Official Description (provided by the hotel):
- Walker Hotel Greenwich Village is an independent, family-owned luxury boutique hotel located in the downtown NYC neighborhood of Greenwich Village. Offering 113 guest rooms and an elevated market-to-table American restaurant, Walker Hotel truly offers visitors an authentic New York hotel experience. Centrally located, guests can easily access all major business districts and New York City attractions such as Washington Square Park, Union Square, Chelsea, SoHo and the famed Meatpacking District. Access to all major transportation and transit lines are just a few short blocks from the hotel. Designed in gorgeous art-deco décor, all guests will enjoy luxurious Frette linens, local bath amenities by C.O. Bigelow - America's oldest apothecary, complimentary WiFi, free bottled spring water (replenished daily) and complimentary local and toll free calling. Other complimentary amenities include daily New York Times, evening turndown service and personalized Concierge services. Walker Hotel Greenwich Village offers 24-hour room service and a new market-to-table American restaurant called Society Cafe by Executive Chef, Christopher Zabita. Shopping at the local Union Square Green Market 4-days per week, Chef Zabita's passion for supporting local farmers and purveyors is enjoyed by guests and locals through his seasonally driven American menu. ... more less
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