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“Excellent Location, Friendly Staff”

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Holiday Inn Express Manhattan Times Square South
Ranked #180 of 468 Hotels in New York City
Certificate of Excellence
Orange, Australia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Location, Friendly Staff”
Reviewed 13 July 2013

We stayed here for 4 nights, 10 min walk to time square, 5 min walk to empire state building. Front desk staff were excellent, from check in/out to local knowledge. Complimentary daily hot breakfast. The only downside was that the daily room service was a little haphazard.

Room Tip: Ask for a room that faces the Empire state Building on a higher level, we stayed on the 16th floor f...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 23 July 2013
Dear guest;

Thank you for choosing the Holiday Inn Express Herald Square for your recent stay! And thank you so much for taking the time to write about your experience here at the new Holiday Inn Express Herald Square. We are delighted to hear that you had a wonderful stay with us. As you mentioned, our great location puts you in the center of everything in Manhattan.

I truly appreciate the terrific feedback and I will make sure to share your comments with the team. I also, would like to apologize that you found our daily room service to be a little haphazard. I assure you that will address with my housekeeping department. We look forward to seeing you again on your next visit to New York City.

On behalf of all of us at the Holiday Inn Express Herald Square, thank you for staying with us and we look forward to your future visit.

Best regards,

Omar Aquino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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English first
Melbourne, Australia
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 July 2013

No hotel room is big in New York but this was adequate. Not in room a lot anyway. Bathroom was small, but clean. Great location. Empire State around corner. Subway close. Walking distance to Times Square. Plenty of good shopping near by. Free breakfast is excellent, but gets crowded. Unless you're American, stay away from the 'gravy'. We thought it was porridge! Apparently goes with biscuits( looks like scones to us). It was disgusting. Computers in lobby to print out boarding passes and entry tickets to 9/11 memorial. Would stay here again and will recommend to friends.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grizzwalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 23 July 2013
Dear guest;

Thank you so much for taking the time to write about your experience here at the new Holiday Inn Express Herald Square. Thank you for staying with us during your recent visit to NYC. We are so glad that you enjoyed your stay and our great location. We can't wait until you come back to see us again.

On behalf of all of us at the Holiday Inn Express Herald Square, thank you for staying with us and we look forward to your future visit.

Sincerely,

Omar Aquino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 July 2013

We stayed at this hotel for an hour only, mainly to get a shower during a 8 hour stopover in NYC. Unfortunately they do not offer day rates, and so the stay turned out to be quite expensive for a shower.
It is located very close to Macy's and Empire State Building, and the reason I chose it over a couple of options on 35th St. is because there was a parking garage directly across the hotel.
The hotel itself is new and rooms are small but nicely furnished.
I would hope that this hotel starts offering day use rates, something a number of their peers already do.

Room Tip: If you are here for a short time and feel you wil need to use the lifts 3-4 times, take a lower floo...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rover82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 23 July 2013
Dear guest;

Thank you for choosing the Holiday Inn Express Herald Square for your recent stay! Thank you for your review and feedback. I am happy to hear that you were able to enjoy our great location! One of the many benefits to staying with us is not only that we are within walking distance to the Empire State Building and Macy’s. But, to other many other attractions that New York City has to offer. There is plenty more to see, so we hope to see you again soon!

Best regards,

Omar Aquino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Georgia
1 review
Reviewed 9 July 2013

After looking for a place for our family to stay we choose here. The hotel staff was wonderful! They helped us with anything we needed! We would recommend this hotel to anyone! The rooms were very clean and the breakfast was also a plus.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 23 July 2013
Dear guest;

Thank you for choosing the Holiday Inn Express Herald Square for your recent stay and thank you for your kind review! I’m glad you found our hotel to be a good value and an excellent choice! We appreciate the comments about the staff, our clean rooms, and our breakfast. And thank you for recommending our hotel, we truly appreciate it.

We certainly look forward to your return! And thanks again for your kind review!

Regards,

Omar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2013

Loved this new hotel just a a block from Macy's in the heart of Herald Square, close to everything, yet on 36th/6th so not smack right in the noisy action. Lots of other limited service hotels around the area as well. I stay at this brand often and enjoy the continental breakfast but get there early as the hotel guests flock to it after 8am. Still, the seating area was large and the staff kept the food coming. Front desk was exceptional as most everyone who I encountered. Plenty of restaurants close by including a great Irish pub across the street and stumbling distance back from the hotel.

Room Tip: I would recommend asking for a low floor as the elevators tend to be busy during peak times and the...
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SchneeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 23 July 2013
Dear guest;

Thank you for choosing the Holiday Inn Express Herald Square for your recent stay. Thank you for your review and feedback! We are delighted you found our hotel and location to be a good value and thank you for the kind remarks regarding the front desk team. As you mentioned, our new hotel is convenient located in Manhattan within walking distance to many attractions and great restaurants.

We look forward to your next visit!

Regards,
Omar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2013 via mobile

The Holiday Inn Express- Harold Square is one of the most enjoyable experiences I have ever had in a hotel. ZERO issues. Midtown Manhattan, free breakfast, walking distance to several train stations, Times Square, major retail stores, EVERYTHING! And no noise in my room- none! Über clean room. People please ignore complaints about room size and slow elevators and remember you are in one of the largest cities on the world! Compared to my recent Paris room, this room was HUGE! I challenge you to find a better hotel for the price that offers all the amenities this hotel does. I didn't even mention the safe in the room, free Internet and free fitness center. Actually I hope this place remains a secret so that I won't fear it being booked solid on my next NYC visit!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steeltownexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 15 July 2013
Dear guest;

Thank you for taking the time to share your feedback about your stay with us! It’s great to see you enjoyed our location and amenities and we hope you and your guest had a memorable experience.

Thank you again for staying with us! We look forward to serving you again in the near future.

Best regards,

Omar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 July 2013

This hotel is located just few blocks from Times Square. The staff is warm and willing to help all the time. I paid with my reward points but checked the price before and it was one of the less expensive in the area. Due to that I was a bit hesitant to choose it at at the beginning but I'm glad I did it. I was recognized as Platinum member at arrival. The only downside is the size in general. Only two elevators seems very few for all the rooms the hotel has. Also, the rooms are quite small, specially considering my trip was with my family (4), but I guess that's the price being in Midtown Manhattan. Another critic is that we never got the 4 towels for all of us. During our stay the fire alarm went off sometime around 1 or 2 AM. Scary and we were advised to stay in the room. The alarm went off again and then there was not indication what to do. Difficult to sleep again after that, but in general I guess it was part of the experience. Breakfast is the standard Holiday Inn Express, just good enough, but the restaurant felt also small at peak times.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HIHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar A, General Manager at Holiday Inn Express Manhattan Times Square South, responded to this review, 15 July 2013
Dear Guest,

I am very glad that you enjoyed your stay at our hotel. We pride ourselves on great guest service and our staff is always available to assist and be ready with a warm welcome. Thank you for being an IHG Platinum member. We valued your business and loyalty to IHG and Holiday Inn Express!

We look forward to seeing you when you visit the NYC area again.

Regards,

Omar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Manhattan Times Square South

Property: Holiday Inn Express Manhattan Times Square South
Address: 60 West 36th Street & 6th Ave, New York City, NY 10018-8039 (Formerly Holiday Inn Express NYC -Herald Square 36th St)
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #180 of 468 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Manhattan Times Square South 3*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Manhattan Times Square South! Enjoy a calm, peaceful haven in the heart of NYC. You are a part of it all when you "Stay Smart" at the Holiday Inn Express(R) NYC hotel on 36th Street which is centrally located in the heart of midtown. You are steps away from fabulous shopping and famous landmarks. Business travelers can be minutes away from their offices of Marsh and Mclennan, Verizon, Google ABC,JP Morgan Chase,and McGraw Hill. All are within walking distance of our location in Manhattan near the Empire State building and minutes away from Times Square. Our hotel guests can stay productive in our 24-hour business center with copy, fax, printing and computer services. There is so much to do whether you want to catch a Broadway play or visit the Modern Museum of Art, browse the shops on Fifth Avenue or enjoy the sites at Chelsea Piers, The Holiday Inn Express(R) NYC hotel on 36th Street is located near the best of Manhattan and Times Square. Our hotel guests can go skating at Rockefeller Center, stroll in Central Park or Bryant Park or take an evening cruise around New York City. You will take delight in magnificent, skyscraper views, our impeccable customer service and terrific, complimentary amenities. Take advantage of our free, hot breakfast bar. Everyone's a star at our Holiday Inn Express(R) NYC hotel. With a name you can trust and a price you can afford, we'll indulge you with a practical and convenient stay. ... more   less 
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